Third Party Liaison
Barhale Ltd
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Benefits offered by this job
Job summary
Barhale Ltd in Walsall is seeking a Third Party Liaison Officer to manage stakeholder engagement from feasibility to on-site construction, coordinating with Local Authorities and clients to shape project outcomes. You will develop regional Social Value plans, monitor customer satisfaction, and promote social value and sustainability across projects, supported by our Gold Investors in People values.
Join Barhale, a leading civil engineering partner delivering major infrastructure schemes with a
Qualifications
- Previous experience in a customer/community-focused role.
- Experience delivering service improvements and analytics.
- Ability to present analytical data and insights clearly.
- Strong interpersonal, organisational, communication and time-management skills.
- Driving licence.
- Good social media skills for project updates.
Responsibilities
- Map out interested parties and stakeholders and develop strategies.
- Liaise with clients and authorities to define customer strategy.
- Apply customer management processes by listening to the voice of the customer.
- Develop 3rd Party Customer and Stakeholder Management plans with regular updates.
- Develop annual Regional Social Value and Sustainability plans.
- Identify and deliver Social Value and Sustainability targets on a project-by-project basis.
Skills
Tools
Job description
Barhale is a business founded on family values, having been established by our Chairman, Dennis Curran, in 1980. We are one of the largest privately owned civil engineering and infrastructure specialists in the UK, with over 40 years of experience in providing design, civil engineering and maintenance services working across multiple sectors, including:
- Water
- Transport
- Energy
We operate as a tier one partner for blue chip, regulated and private clients, working as part of large frameworks, joint ventures and alliances, as well as on individual standalone projects, developing long-term relationships based on delivering to the Barhale values which have been integral to our business since their inception in 1985.
Our direct delivery model is at the core of everything we do, as we believe that people are our greatest asset. Therefore, we robustly source, train and retain all our own frontline delivery teams as well as management and support services. We employ over 1,200 employees nationwide.
We possess a range of specialist skills to support our civil engineering and infrastructure activities, including:
- MEICA
- Temporary and permanent design
- Steel-fabrication
- Signs (design and fabrication)
- Health & safety equipment and products, including PPE
Company Website:
Company Showcase Video:
Why join Barhale?
- As Gold Investors in People, we are committed to a high standard of people practices, creating an inclusive environment and ensuring cultural alignment to business strategy, ethos and philosophies.
- Job security, long-term secured work through various frameworks and large infrastructure schemes
- A broad range of civil engineering, mechanical and electrical schemes across some of the UK’s largest infrastructure projects and clients
- Strong career progression as demonstrated by our track record in promoting from within, as we believe this is a key driver of our success
Third Party Liaison Officer
The Role
To act as the 3rd party liaison across our projects from the feasibility stage through to the completion of construction on site. The role will be broad-reaching and covers key aspects such as Customer Liaison, Local Authority and Highways engagement and noticing, and championing Social Value and Sustainability within the Region.
Key Responsibilities
- Support the project teams to map out interested parties / key stakeholders at the project outset and develop the necessary strategies needed for managing them accordingly
- On a project-specific basis, handle any highway noticing and STATS plans requests as needed – Liaise with project teams at the outset to understand the demand
- Establish and maintain a good working relationship with our clients to define and support the development of a customer strategy
- To apply customer management processes by listening to the voice of the customer during the planning and delivery stages of the project
- Develop project-specific 3rd Party Customer and Stakeholder Management plans and regular updates provided throughout the life cycle of projects
- Develop an annual Regional Social Value and Sustainability project-specific plan
- On a project-by-project basis, identify and help deliver Social Value and Sustainability targets
Insights and Analysis
- Measure the customer experience that impacts our CMex measures to produce valuable insights and to identify customer trends
- To ensure that our plans maximise the customer experience and social impact and meet local community needs
- Monitoring and measuring of customer satisfaction / social value KPIs
- Be responsible for reporting on the customer satisfaction / social value scoring and providing feedback to our clients and operational teams
Performance
- Engage with the Client’s Customer Challenge Group to develop and improve the customer relationship
- Work closely with our clients and Barhale’s team to develop/share digital methods (Twitter/blogs/apps) to allow customers to engage and gain valuable customer insights
- To work with the design and delivery team to ensure project deliverables provide an excellent customer experience
- Work collaboratively with stakeholders to align on methodologies and insights to achieve an excellent customer and sustainability experience
Community and Engagement
- Support Clients with their customer engagement targets and promote, develop & implement key messages in local communities
- Take a proactive approach in promoting civil engineering as a career choice to schools and colleges by attending STEM events
- Engage with the local community by visiting the areas to identify issues with services, access, vulnerable people, landlords/owners, and stakeholders
- Liaise with the local community regarding project plans to keep residents and members of the public up to date with project developments and measure project plan performance. Help manage, attend and support Public Consultation sessions
- Share knowledge and provide training, when applicable, with the site team regarding good public relations and support sustainability
- Help arrange events for both internal and external meetings/socials
- Previous experience working within a Customer/Community-focused position
- Experience of delivering service improvements, research insight and analytics
- Ability to confidently present analytical data and insights both visually and verbally
- Strong interpersonal, organisational, communication and time management skills
- Ability to show empathy and understanding of customer needs
- In-depth experience working with all Microsoft packages
- Driving licence
Desireable:
- Good social media skills with the ability to develop engaging and timely updates on project development across varied Social Media platforms
Caring and investing in you
Our values have been embedded at Barhale for over 40 years, and they are our guiding principles regarding how we care and invest in people. Our values are our commitment to being a people-centric company.
As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them.
From the moment you join us, your well-being and career aspirations will be supported by.
- Company Pension
- Life Assurance
- Private Medical
- 25 days of annual leave in addition to 8 public bank holidays and loyalty days
- Employee Assistance Programme to support your mental, physiological and financial wellbeing
- Flexible benefits via salary sacrifice
- Company car/green car scheme/car allowance/Van (dependent on position)
- Leadership & management training and coaching
- Regular line management engagement and appraisal to support your career progression
- Development supported by internal and externally delivered training
Proud member of the Disability Confident employer scheme
About Barhale
Who are Barhale?
Barhale is a business founded on family values, having been established by our Chairman, Dennis Curran, in 1980. We are one of the largest privately owned civil engineering and infrastructure specialists in the UK, with over 40 years of experience in providing design, civil engineering and maintenance services working across multiple sectors, including:
- Water
- Transport
- Built environment
- Energy
We operate as a tier one partner for blue chip, regulated and private clients, working as part of large frameworks, joint ventures and alliances, as well as on individual standalone projects, developing long-term relationships based on delivering to the Barhale values which have been integral to our business since their inception in 1985.
Our direct delivery model is at the core of everything we do, as we believe that people are our greatest asset. Therefore, we robustly source, train and retain all our own frontline delivery teams as well as management and support services. We employ over 1,200 employees nationwide.
We possess a range of specialist skills to support our civil engineering and infrastructure activities, including:
- Tunnelling
- MEICA
- Temporary and permanent design
- Steel-fabrication
- Signs (design and fabrication)
- Health & safety equipment and products, including PPE
Company Website:
https://www.barhale.co.uk/
Company Showcase Video:
https://youtu.be/uf_RG5xgM8M
Why join Barhale?
- As Gold Investors in People, we are committed to a high standard of people practices, creating an inclusive environment and ensuring cultural alignment to business strategy, ethos and philosophies.
- Job security, long-term secured work through various frameworks and large infrastructure schemes
- A broad range of civil engineering, mechanical and electrical schemes across some of the UK’s largest infrastructure projects and clients
- Strong career progression as demonstrated by our track record in promoting from within, as we believe this is a key driver of our success
Third Party Liaison Officer
The Role
To act as the 3rd party liaison across our projects from the feasibility stage through to the completion of construction on site. The role will be broad-reaching and covers key aspects such as Customer Liaison, Local Authority and Highways engagement and noticing, and championing Social Value and Sustainability within the Region.
Key Responsibilities
Strategy
- Support the project teams to map out interested parties / key stakeholders at the project outset and develop the necessary strategies needed for managing them accordingly
- On a project-specific basis, handle any highway noticing and STATS plans requests as needed – Liaise with project teams at the outset to understand the demand
- Establish and maintain a good working relationship with our clients to define and support the development of a customer strategy
- To apply customer management processes by listening to the voice of the customer during the planning and delivery stages of the project
- Develop project-specific 3rd Party Customer and Stakeholder Management plans and regular updates provided throughout the life cycle of projects
- Develop an annual Regional Social Value and Sustainability project-specific plan
- On a project-by-project basis, identify and help deliver Social Value and Sustainability targets
Insights and Analysis
- Measure the customer experience that impacts our CMex measures to produce valuable insights and to identify customer trends
- To ensure that our plans maximise the customer experience and social impact and meet local community needs
- Monitoring and measuring of customer satisfaction / social value KPIs
- Be responsible for reporting on the customer satisfaction / social value scoring and providing feedback to our clients and operational teams
Performance
- Engage with the Client’s Customer Challenge Group to develop and improve the customer relationship
- Work closely with our clients and Barhale’s team to develop/share digital methods (Twitter/blogs/apps) to allow customers to engage and gain valuable customer insights
- To work with the design and delivery team to ensure project deliverables provide an excellent customer experience
- Work collaboratively with stakeholders to align on methodologies and insights to achieve an excellent customer and sustainability experience
Community and Engagement
- Support Clients with their customer engagement targets and promote, develop & implement key messages in local communities
- Take a proactive approach in promoting civil engineering as a career choice to schools and colleges by attending STEM events
- Engage with the local community by visiting the areas to identify issues with services, access, vulnerable people, landlords/owners, and stakeholders
- Liaise with the local community regarding project plans to keep residents and members of the public up to date with project developments and measure project plan performance. Help manage, attend and support Public Consultation sessions
- Share knowledge and provide training, when applicable, with the site team regarding good public relations and support sustainability
- Help arrange events for both internal and external meetings/socials
Essential:
- Previous experience working within a Customer/Community-focused position <
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