Third Line Build Analyst

Computacenter AG & Co. oHG; Hatfield; On-site; GBP 55,000 - 75,000; Full time

Job summary

Computacenter is seeking a Third Line Build Analyst to join the Hatfield-based Service Desk team. You will own end-to-end mobile device management, deploying and supporting OS updates across a managed customer environment using Workspace ONE, Intune, and related tools.

You will coordinate with internal teams and external vendors, manage enrolment, configuration, and in-life support of devices, and ensure secure, compliant configurations and timely incident resolution.

Qualifications

• 3rd line support or senior mobile endpoint engineering experience.
• Hands-on with Workspace ONE, Blackberry, Intune for large customer estates.
• Experience with iOS/Android OS releases, policy and configuration management.

Responsibilities

• Manage mobile OS deployments, configurations and support for a managed service customer.
• Oversee enrolment, configuration and in-life support of devices, including OS releases.
• Coordinate with internal teams, customer stakeholders and vendors to ensure aligned delivery and issue resolution.
• Maintain strong incident queues and SLAs while delivering secure, standardised end-to-end mobile services.

Skills

3rd line support

Mobile endpoint engineering

Tools

Workspace ONE

Intune

Blackberry UEM

JAMF

Apple Business Manager

Android Enterprise Manager

Samsung KNOX

ZTNA

Entra ID

M365

Job description

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Third Line Build Analyst

Location: UK - Hatfield | Job-ID: 220019 | Contract type: Standard | Business Unit: Service Desk

Life on the team

The Endpoint Build and Configuration Service provides comprehensive, end-to-end management for mobile devices across both cloud and on-premises environments. It includes device enrolment, policy enforcement, device management and security compliance and 3rd line technical support for complex issues. Leveraging tools such as Azure, Intune, Workspace ONE, Blackberry. Regular compliance assessments align environments with Computacenter’s technical and security standards for iOS and Android. Delivered through a structured, project-based model, the service ensures a secure, scalable, and consistent device estate tailored to meet customer requirements.

What you’ll do

• In this role as a 3rd Line Mobile Device Management Engineer, you will be responsible for managing and delivering the mobile operating system deployments, configurations and support for a specific managed service customer. Mobile device support is delivered using cloud-based management tools (Workspace ONE, Blackberry, Intune, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX etc…)
• You will oversee the end-to-end execution of the enrolment, configuration, and in-life support of mobile devices. This includes iOS\Android OS releases, policy management, configuration management, and post-deployment support where required.
• You will liaise with internal technical teams, customer stakeholders, 3rd party vendors, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle.
• The role requires strong coordination skills, managing incident queues and SLA’s, deep technical knowledge of mobile automation tools, and a commitment to delivering secure, standardised, and high-quality end-to‑end mobile services.

What you’ll need

The ideal candidate will have a strong background in endpoint management, cloud technologies. The following skillsets would be deemed essential to the role

• Proven experience in a 3rd line support or senior mobile endpoint engineering role.
• Modern Device Management using Workspace ONE, Blackberry, Intune to manage a large mobile customer estate
• Strong hands-on knowledge of
  • Workspace ONE Unified Endpoint Manager
  • Blackberry Unified Endpoint Manager
  • Intune
  • Apple Business Manager
  • Samsun KNOX
  • JAMF
  • ZTNA (Zero Trust Network Access)
  • Entra ID
  • M365
  • Android Enterprise Manager
  • Certificate creation and management
• Creation and management of user\device policies
• iOS and Android mobile operating systems experience (installation and configuration)
• Mobile Device Management through Organisation Groups
• Device onboarding\offboarding

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

We’re a place where you can belong

With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!