Therapy Services Receptionist - Flexible Hours & Training

Royal Free London NHS Foundation Trust; Chipping Barnet; In loco; GBP 21.000 - 25.000; Tempo pieno

Descrizione del lavoro

Royal Free London NHS Foundation Trust is seeking an NHS Band 3 Therapy Services receptionist to provide a courteous and efficient front-line service in outpatient clinics. You will greet patients, book appointments, record attendance, and support clinical staff.

Working as part of the Therapy Services Team, you will handle enquiries, coordinate Envoy requests, interpreters and patient transport, and ensure patient information is kept confidential and secure.

Mansioni

• Greet and welcome patients and visitors in a professional and friendly manner.
• Book patients in for appointments and record attendance using EPR/Cerner
• Manage appointment booking and cancellations following clinical guidance and service protocols.
• Handle incoming queries via email, telephone, and face-to-face, providing information and signposting as appropriate.
• Manage communication between patients, clinical staff, and other departments, including urgent requests.
• Handle Envoy requests, booking interpreters and patient transport.
• Ensure all patient information is handled confidentially and securely in line with data protection policies.
• Maintain the reception area, ensuring it is clean, tidy, and professional.
• Support service continuity by working within the reception rota, with variable shift start/end times.
• Respond effectively and empathetically to patient concerns, including managing difficult situations calmly.
• Assist with additional clerical duties, such as photocopying, filing, and data entry as required.
• Contribute to maintaining smooth patient flow and efficient clinic operations.

Descrizione del lavoro

Royal Free London NHS Foundation Trust is seeking an NHS Band 3 Therapy Services receptionist to provide a courteous and efficient front-line service in outpatient clinics. You will greet patients, book appointments, record attendance, and support clinical staff.

Working as part of the Therapy Services Team, you will handle enquiries, coordinate Envoy requests, interpreters and patient transport, and ensure patient information is kept confidential and secure.