Lymphoedema & Therapies Administrator

Royal Marsden; Sutton; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

The Royal Marsden NHS Foundation Trust is seeking an Administrator to support the day-to-day operations of the Lymphoedema service and the wider Therapies department in Sutton. The role blends lymphoedema administration with reception duties, handling enquiries, appointments, and patient communications.

You will provide efficient administrative support to therapy teams, manage the Epic system inputs, and assist patients attending Physiotherapy, Occupational Therapy, Dietetics and other

Qualifications

• GCSEs with Maths and English (or equivalent) as stated in Education/Qualifications.
• Basic knowledge of and ability to use standard software.
• Evidence of reception/secretarial experience.

Responsibilities

• Provide a complete administrative service and support to therapy services clinicians, including formatting patient letters.
• Manage booking of new and follow-up appointments with agreed timescales.
• Assess and prioritise appointment requests and resolve scheduling conflicts within established parameters.
• Ensure urgent referrals are prioritised and appointment slots are fully utilised.
• Manage clinic cancellations and rescheduling within agreed timescales.
• Highlight issues with appointment lead times and clinic capacity to Therapy Service Leads.

Skills

Reception experience

Communication skills

Confidentiality

Teamwork

Education

GCSEs including Maths and English (3 x C) or equivalent

Tools

Computerised patient administration system

Job description

The Royal Marsden NHS Foundation Trust is seeking an Administrator to support the day-to-day operations of the Lymphoedema service and the wider Therapies department in Sutton. The role blends lymphoedema administration with reception duties, handling enquiries, appointments, and patient communications.

You will provide efficient administrative support to therapy teams, manage the Epic system inputs, and assist patients attending Physiotherapy, Occupational Therapy, Dietetics and other