Therapy Services Adminisatrator

Priory Group; London Borough of Wandsworth; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free on-site parking

Birthday Holiday

Enhanced maternity pay

Contributory pension

Flexible benefits

IPD sponsorship

Leadership development

Long service award

Refer a friend bonuses

Job summary

Priory Hospital Roehampton in London is seeking a Therapy Services Administrator to join Site Support Roles. This full-time, 37.5-hour position offers a supportive environment within a leading rehab facility and a competitive annual salary of £27,946.

You will handle reception, mail, phone queries, and admin tasks, contributing to a safe, welcoming patient experience while maintaining high standards of organisation and customer service.

Qualifications

• Experience in administrative roles.
• Strong proficiency with Microsoft Office applications.
• Excellent customer service and telephone handling skills.

Responsibilities

• Answering phone calls and dealing with queries.
• Redirecting and signposting callers to the right departments.
• Mail handling and ensuring reception area is orderly.
• Completing guest security paperwork where required.

Skills

Microsoft Office

Customer service

Telephone inquiries

Job description

Therapy Services Administrator

Department: Site Support Roles

Employment Type: Permanent - Full Time

Location: Priory Hospital Roehampton

Compensation: £27,946 / year

Description

Priory Hospital Roehampton is looking to recruit a Therapy Services Administrator to join the team. This is a full time 37.5 hours role.

Priory Hospital Roehampton in London, is one of the country’s leading rehab facilities for mental health conditions and addictions

We offer evidence-based treatment programmes, delivered by our dedicated team who are committed to providing expert treatment for your challenges, supporting you to get back on track.

Our experts can help with:

• Variety of addictions
• Mental health conditions
• Autism diagnosis and support for children
• Specialist day care and inpatient young people's unit

What you'll be doing

You'll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn't involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.

• Answering phone calls and dealing with any queries that may arise whilst also signposting the caller in the right direction to respective departments
• Redirecting and handling mail
• Ensuring the Reception area is maintained to a clean, tidy and professional standard Administration
• Ensure guest security paperwork is completed (where required)

You can find additional information in the attached job description.

What you'll bring to the role

Our work is rewarding but can be challenging, so resilience is key. No two days are the same! Your natural empathy will help you support others through both the highs and lows.

The ideal candidate will have previous experience working in a similar administrative role and possess a strong background in administration, with the ability to manage a fast-paced workload and respond efficiently to incoming tasks and duties. They will demonstrate excellent organisational and time management skills, be confident working under pressure, and have strong proficiency in Microsoft Office applications. Excellent customer service skills are essential, alongside experience in handling telephone enquiries professionally, responding to customer queries, signposting information, and redirecting calls appropriately. The successful candidate will be proactive, organised, and able to communicate effectively in a professional manner.

For more information about the role, you can email [e-mail]

What we will give you in return

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• Free on-site parking
• Birthday Holiday - your birthday as an extra days annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.