Therapies Administrative and Clerical Support Assistant

Cardiff and Vale University Health Board; Cardiff; On-site; GBP 20,000 - 24,000; Full time

Job summary

Cardiff and Vale University Health Board is seeking a Therapies Administrative and Clerical Support Assistant to support efficient patient care across community clinics, hospitals, and patients' homes. Strong IT skills and excellent customer service are essential.

The role requires flexibility to work across Cardiff and Vale sites; Welsh language ability is desirable, with English and Welsh speakers equally welcome.

Qualifications

• Proven high standard of organisational and general administrative skills, including accuracy and attention to detail.
• Experience of working in an administrative or office environment using IT packages e.g. Microsoft Office.
• Experience of working face to face in a reception/ customer service environment.

Responsibilities

• Provide administrative and clerical support to Therapies Directorate to ensure efficient service delivery.
• Act as central point of contact and demonstrate excellent customer care with patients, carers, staff and external partners.
• Use electronic systems to manage information, processes and communications across multiple sites.

Skills

Organisational skills

Attention to detail

Customer service

Communication

Education

GCSE English

GCSE Mathematics

ECDL

NVQ Admin

Tools

Microsoft Office

Job description

Cardiff and Vale University Health Board

Therapies Administrative and Clerical Support Assistant

The closing date is 16 November 2026

Cardiff andVale TherapiesServices are looking for an enthusiastic,dynamicand adaptable individual who is passionate about providing clinical excellence. This friendly busy department consists of approximately 60 staff and provides services across Cardiff and the Vale from multiple sites including community clinics, hospitals andpatientsown homes.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

This is an administrative and clericalpostworks closely alongside clinical staff to support the effective delivery of safe, high-quality patient care. The role plays a keypart in enabling clinicians to focus on direct patient contact by providing efficient operational, coordination, and providing reception durites across the Therapies Directorate.

The post holder will act asa central pointof contact within Therapies,demonstratingexcellent customer care skills when dealing with patients, carers, staff, and external partners. Strong digital capability is essential, with the ability to confidently use electronic systems to manage information, processes, and communications.

The role requires flexibility and the ability to work across multiple sites within Cardiff and Vale University Health Board, supporting services in a range of settings including community clinics, hospitals, and other care environments. Through close collaboration with clinical teams, this post directly contributes tomaintainingservice quality, patient experience, and operational effectiveness across Therapies.

The UHB is committed to the professional development of allstaffand the post offers excellentopportunitiescareer development.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

Job responsibilities

The post holder will participate in the provision of Administrative and Clerical duties within the Therapies Directorate to provide an efficient and effective service to the Directorate and the University Health Board.

You will be able to find a full Job description and Person Specification attached within the supporting documents or

Person Specification

Qualifications

• Good general education to include GCSE's in English and Mathematics or equivalent NVQ Level 2/ or previous appropriate experience
• ECDL Certificate
• NVQ Qualification (admin based)

Experience

• Experience of working in an administrative or office environment using IT packages e.g. Microsoft Office.
• Experience of working face to face in a reception/ customer service environment.
• Sufficient A&C experience.
• Experience of working in a hospital based role or related service within the NHS.

Skills

• Proven high standard of organisational and general administrative skills, including accuracy and attention to detail.
• Ability to deal with patients and other employees in a professional manner

Special Knowledge

• Awareness of GDPR/ Data Protection Act and confidentiality
• Knowledge of waiting list
• Procedures and patient pathways. Understanding of UHB Policies. Understanding of Medical terminology

PErsonal Qualities

• Flexible and adaptable to change.
• Courteous and friendly.
• Able to cope under pressure and meet deadlines effectively.
• Ability to work independently or as part of a team.
• Able to multi task
• Able to communicate with members of the public / other organisations and General Practitioners effectively via the telephone or face to face.
• Capable of dealing with sensitive and confidential documents and situations
• Able to elevate concerns regarding patients safety to a Team Leader
• Ability to speak Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cardiff and Vale University Health Board