Immersive Experience Restaurant Host

Harrods; City of Westminster; On-site; GBP 39,000 - 45,000; Full time

Benefits offered by this job

Competitive salary up to £19 p/h

Great learning and development

Staff canteen

Up to 30 days’ annual leave + birthday

Up to 33% Harrods discount

Job summary

Harrods is seeking an Immersive Experience Restaurant Host in London to create a warm, theatrical welcome and guide guests through a story-led hospitality experience from arrival to departure. The role is fixed term for 12 months, based in our Knightsbridge store, delivering moments of surprise and delight.

You will own the customer journey, manage bookings and queues, and collaborate with FOH, dining, retail and kitchen teams to sustain a high-energy experience that feels personal and memorable.

Qualifications

• Experience in a premium customer-facing environment.
• Proactive, collaborative and solutions-focused approach.
• Organised and calm under pressure, able to manage changing priorities.
• Commercially aware of how customer flow and experience impact service.

Responsibilities

• Guide customers through each stage of their visit, managing flow, queues and expectations.
• Bring the experience to life through storytelling and product awareness.
• Support the smooth running of service by managing bookings, walk-ins, queues and guest flow.
• Work closely with front-of-house, dining, retail and kitchen teams to deliver a high-energy experience.

Skills

Storytelling

Communication

Hospitality

Customer flow

Job description

**Immersive Experience Restaurant Host**Our hospitality team are now looking for an Immersive Experience Restaurant Host to create a warm, theatrical and memorable welcome, guiding customers through a story-led hospitality experience from arrival to departure.This role sits within an immersive, brand-led restaurant environment, where hospitality, theatre and customer connection come together to create moments of surprise and delight. As an Immersive Experience Restaurant Host, you will be the first moment of magic for our customers, helping to set the tone for a seamless, joyful and unmistakably Harrods experience.This is a Fixed Term Contract for 12 months.**About the Role**As an Immersive Experience Restaurant Host, you will be responsible for owning the customer journey, creating a confident welcome and ensuring every guest is guided through the experience with warmth, clarity and care. You will support the smooth running of service by managing bookings, walk-ins, queues and guest flow, while working closely with front-of-house, dining, retail and kitchen teams to deliver a consistent, high-energy experience.Our Immersive Experience Restaurant Hosts also:* Guide customers through each stage of their visit, managing flow, queues and expectations with clarity and control.* Bring the experience to life through storytelling, strong product awareness and small, meaningful touches that create emotional connection.**About You**You will be confident, energetic and passionate about delivering exceptional customer experiences in a premium environment. You will have a natural ability to engage people, using your personality, presence and communication skills to create moments that feel joyful, personal and memorable.You will also:* Have experience within a premium customer-facing environment, ideally in a hospitality or luxury retail setting.* Have a proactive, collaborative and solutions-focused approach, with the ability to adapt to changing service needs.* Be highly organised and calm under pressure, able to manage changing priorities while keeping service smooth and customers reassured.* Be commercially aware, understanding how customer flow, pace and experience work together to support both service excellence and performance.**About Us**Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.**Our Promise to You**Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.In return you’ll receive:* Competitive salary package of up to £19 p/h (this is made up of a generous base salary plus service charge)\** Great learning and development opportunities. Across our 27 outlets, there is a vast pool of knowledge to gain experience and grow expertise.* Great career opportunities in multiple locations around the UK and going international.* This role offers the opportunity to build your expertise in numerous different industries and grow an exciting career within Harrods.* Access to a staff Canteen.* Up to 30 days’ annual leave (including Bank holidays) + your birthday off.* Up to 33% Harrods discount.**Uniquely You**Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.\*The amount of tronc you receive will vary and is not guaranteed by either Harrods Ltd or the Troncmaster. However, the Troncmaster will always distribute 100% funds available each period according to the Rules, a copy of which will be provided to all members**Additional Information:****Time Type:**Fixed Term (Fixed Term)**Department:**Project Espresso FOH (Krisztina Pop)