Theatre Visitor Experience & Operations Manager

Neath Port Talbot County Borough Council; Port Talbot; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Pension contribution 15.3%

Holiday entitlement 25 days (+8 bank +

Hybrid/ flexible working where offered

Gym discount via Celtic Leisure

Cycle to work scheme

Tusker salary sacrifice

Smart Spend staff discounts

Job summary

Neath Port Talbot Council is seeking a Visitor Services Manager to join the management team at Yr Aelwyd, Port Talbot's refurbished theatre, cultural and conferencing venue. You will lead a diverse team and oversee day-to-day operations, bookings, and customer care to deliver a welcoming and safe visitor experience.

You will manage staffing, health and safety compliance, and financial procedures while coordinating events with partners, with occasional evening and weekend work required to match

Qualifications

• Experience in theatre, arts, leisure, cultural or visitor attraction environments.
• Experience in managing teams and delivering excellent customer service.
• Strong organisational, communication and problem-solving skills.
• Knowledge of health and safety, risk assessments and financial management.

Responsibilities

• Lead and manage a diverse venue team including Duty Managers, Box Office, Bar staff and casual employees.
• Oversee staffing, rotas, recruitment and people management processes.
• Coordinate events, manage venue bookings and financial procedures.
• Ensure compliance with health & safety, licensing, safeguarding and accessibility.

Skills

Team leadership

Customer service

Organizational skills

Communication

Problem solving

Health & safety awareness

Financial management

Job description

Neath Port Talbot Council is seeking a Visitor Services Manager to join the management team at Yr Aelwyd, Port Talbot's refurbished theatre, cultural and conferencing venue. You will lead a diverse team and oversee day-to-day operations, bookings, and customer care to deliver a welcoming and safe visitor experience.

You will manage staffing, health and safety compliance, and financial procedures while coordinating events with partners, with occasional evening and weekend work required to match