Visitor Services Manager

Neath Port Talbot County Borough Council; Port Talbot; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Pension contribution 15.3%

Holiday entitlement 25 days (+8 bank +

Hybrid/ flexible working where offered

Gym discount via Celtic Leisure

Cycle to work scheme

Tusker salary sacrifice

Smart Spend staff discounts

Job summary

Neath Port Talbot Council is seeking a Visitor Services Manager to join the management team at Yr Aelwyd, Port Talbot's refurbished theatre, cultural and conferencing venue. You will lead a diverse team and oversee day-to-day operations, bookings, and customer care to deliver a welcoming and safe visitor experience.

You will manage staffing, health and safety compliance, and financial procedures while coordinating events with partners, with occasional evening and weekend work required to match

Qualifications

• Experience in theatre, arts, leisure, cultural or visitor attraction environments.
• Experience in managing teams and delivering excellent customer service.
• Strong organisational, communication and problem-solving skills.
• Knowledge of health and safety, risk assessments and financial management.

Responsibilities

• Lead and manage a diverse venue team including Duty Managers, Box Office, Bar staff and casual employees.
• Oversee staffing, rotas, recruitment and people management processes.
• Coordinate events, manage venue bookings and financial procedures.
• Ensure compliance with health & safety, licensing, safeguarding and accessibility.

Skills

Team leadership

Customer service

Organizational skills

Communication

Problem solving

Health & safety awareness

Financial management

Job description

Location of post: Yr Aelwyd, Port Talbot, SA13 1PJ

Your workstyle in this role will require you to work from a fixed workplace.

About the role:

Neath Port Talbot Council is seeking an enthusiastic and experienced Visitor Services Manager to join the management team at Yr Aelwyd, Port Talbot's newly refurbished theatre, cultural and conferencing venue. This is an exciting opportunity for an individual with a strong background in visitor services, venue operations, customer care, and team leadership to play a key role in the successful day-to-day operation of the venue.

As Visitor Services Manager, you will be responsible for ensuring that all visitors receive a welcoming, safe and enjoyable experience. You will lead and manage a diverse team including Duty Managers, Theatre Assistants, Box Office staff, Bar staff, Cleaners, casual employees and volunteers, ensuring the venue operates efficiently and to the highest possible standards. This role involves overseeing staffing arrangements, preparing rotas, supporting recruitment and people management processes, and helping to deliver the theatre's business objectives. Due to the nature of the venue and its programme of events, the successful applicant will be required to work evenings and weekends as part of the role.

You will also take responsibility for the operational management of the building, ensuring compliance with relevant legislation relating to health and safety, licensing, safeguarding, data protection and accessibility. Working closely with colleagues across the Council and with external partners, you will help coordinate events, manage venue bookings, oversee financial procedures and contribute to the continued development of Yr Aelwyd as a thriving cultural & conferencing destination.

About You:

The successful candidate will have significant experience working within a theatre, arts, leisure, cultural or visitor attraction environment, together with experience of managing teams and delivering excellent customer service. You will possess strong organisational, communication and problem-solving skills, be confident making decisions in a fast-paced environment, and demonstrate a flexible, hands-on approach to venue management. Knowledge of health and safety requirements, risk assessments, and financial management is essential.

About us:

We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.

Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life.

• Hybrid working (in some roles) and flexible working schemes to improve your work life balance
• Benefit from a competitive employee package with a remarkable 15.3% employer pension contribution
• Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
• Access discounted gym membership with Celtic Leisure
• Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
• Purchase a new car through Tusker salary sacrifice scheme
• Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.

Welsh Language skills are not required

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.

We are committed to providing training opportunities and the professional development of all our employees.

We look forward to welcoming you to Team NPT.