Theatre Operations Manager

ArtsHub (UK) Ltd.; Blyth; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Phoenix Theatre Blyth is seeking a Theatre Operations Manager to oversee the safe, efficient daily running of the venue, including programming, front of house and bar, productions and pantomime. The role involves building safety, compliance and coordinating a diverse team to deliver high-quality performances for audiences and community users.

The postholder will manage operational arrangements for productions, staff rotas and records, while ensuring excellent customer service and a welcoming

Qualifications

• Experience in theatre, arts, entertainment, hospitality, events or similar operational setting.
• Experience coordinating staff, events and daily operational activity.
• Excellent communication, administration and interpersonal skills.
• Ability to remain calm and effective under pressure.

Responsibilities

• Oversee day-to-day operations of Phoenix Theatre Blyth in a safe, welcoming, professional environment.
• Coordinate programme, performances, hires and daily operations.
• Liaise with companies, promoters, artists, contractors and partners.
• Manage front of house, bar operations, staffing and customer service.

Skills

Staff coordination

Event operations

Customer service

Health and safety

Job description

Job SummaryThe Theatre Operations Manager oversees safe, efficient daily running of Phoenix Theatre Blyth, including programming, front of house and bar, productions and pantomime, building safety, compliance, and team coordination, ensuring excellent experiences for audiences, performers and community users.Job DescriptionThe Theatre Operations Manager will play a key role in the safe, efficient and professional day-to-day operation of Phoenix Theatre Blyth. The postholder will coordinate the theatre programme and operational requirements, working closely with visiting companies, promoters, artists, contractors, volunteers and…

Job Summary

The Theatre Operations Manager oversees safe, efficient daily running of Phoenix Theatre Blyth, including programming, front of house and bar, productions and pantomime, building safety, compliance, and team coordination, ensuring excellent experiences for audiences, performers and community users.

Job Description

The Theatre Operations Manager will play a key role in the safe, efficient and professional day-to-day operation of Phoenix Theatre Blyth. The postholder will coordinate the theatre programme and operational requirements, working closely with visiting companies, promoters, artists, contractors, volunteers and staff to ensure performances and events are delivered to a high standard.The role will oversee front of house and bar operations, ensuring appropriate staffing, excellent customer service and a welcoming experience for audiences. The postholder will also manage operational arrangements for productions, including the annual pantomime, coordinating requirements with creative teams, performers and visiting personnel from preparation through to completion.Key responsibilities include maintaining schedules and operational documentation, supporting the smooth running of the building, identifying operational risks and taking appropriate action to ensure performances proceed safely and effectively.The Theatre Operations Manager will help ensure the building remains safe, secure, clean and fit for purpose, supporting compliance with health and safety, licensing and fire safety requirements. They will report defects and maintenance issues, liaise with contractors and maintain appropriate operational records and procedures.The postholder will provide direction and support to front of house, bar and operational staff, assisting with rotas, deployment and planning while promoting a positive, professional and inclusive working environment.A strong customer and community focus is essential. The postholder will respond professionally to customer queries and complaints and help ensure the Phoenix remains an accessible and valued community venue.The role requires excellent organisation, communication and problem-solving skills, a practical and proactive approach, and the ability to manage competing priorities calmly under pressure. Flexibility to work evenings/weekends

Job Requirements

• Highly organised, practical and proactive, able to manage competing priorities while maintaining high standards of safety, service and professionalism.
• Experience in theatre, arts, entertainment, hospitality, events or similar operational setting.
• Experience coordinating staff, events and daily operational activity.
• Excellent communication, administration and interpersonal skills.
• Ability to remain calm and effective under pressure.
• Strong practical problem-solving skills and initiative.
• Good IT and organisational skills, with strong attention to detail.
• Commitment to excellent customer service and safety standards.
• Willingness to work evenings, weekends and performance periods.
• Front of house/bar and production or event management experience.
• Working with visiting companies, artists or promoters.
• Knowledge of theatre licensing, health and safety or building operations.
• Experience working with volunteers or community.

Job Responsibilities

• The Theatre Operations Manager will oversee day-to-day operations of Phoenix Theatre Blyth, ensuring a safe, welcoming, professional environment.
• Coordinate programme, performances, hires and daily operations.
• Liaise with companies, promoters, artists, contractors and partners.
• Manage front of house, bar operations, staffing and customer service.
• Support production delivery including annual pantomime.
• Plan and schedule events to ensure smooth delivery.
• Manage operational risk, health and safety compliance.
• Oversee building maintenance, licensing, fire safety and security.
• Maintain records, schedules and operational procedures.
• Support staff rotas, deployment and team supervision.
• Work flexibly including evenings, weekends and performances.
• Respond to customer enquiries, feedback and complaints professionally.
• Support the theatre as an accessible and inclusive community venue.
• Work flexibly across evenings weekends and event periods as required.

Contact for more info : [e-mail]