Theatre Retail Assistant Manager — London

Mobolise Ltd.; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

25 days annual leave

Private medical insurance and dental

Complimentary park admissions

Disney discounts on merchandise and F

Parental leave

Employee Resource Groups

Job summary

The Walt Disney Company Limited is seeking an Assistant Retail Manager to support merchandise operations across London productions. You will lead theatre-based teams, drive sales performance and ensure exceptional guest experiences on show days and at the office when required.

As a hands‑on leader, you will mentor Supervisors and Cast Members, uphold brand standards, and partner with management to meet financial and operational goals while remaining flexible to show schedules and performance

Qualifications

• Experience in retail management, supervision or operations in a fast‑paced environment.
• Experience coaching and developing sales teams with clear direction and feedback.
• Commercial mindset contributing to sales and profitability goals.
• Experience with inventory control, stock management, payments and day‑to‑day operations.
• Experience supporting recruitment, onboarding, training or performance management.
• Comfort with POS systems and reporting tools, plus MS Outlook, Excel and Word.
• Strong organisational and prioritisation skills; ability to balance multiple demands.
• Excellent communication and interpersonal skills with an inclusive approach.
• Strong analytical and problem‑solving abilities using sales/operational data for improvements.
• Willingness to work with theatre performance schedules, including mornings, matinees, evenings, weekends and holidays.
• Ability to handle physical theatre retail tasks up to 50 lbs (23 kg).
• Commitment to Disney values and guest experience.

Responsibilities

• Support the day‑to‑day running of merchandise operations across London productions, driving sales targets and guest service.
• Maintain a visible leadership presence on the sales floor, lead by example and assist with registers when needed.
• Coach and develop Supervisors and Merchandise Cast Members to foster an inclusive, collaborative environment.
• Work with the Retail Manager to set and monitor sales goals and analyse performance to grow revenue.
• Support visual merchandising and ensure displays reflect brand standards and promotional activity.
• Oversee inventory and stock management, deliveries, replenishment, storage and audits.
• Maintain accurate sales, payroll and inventory reporting and support payments and controls.
• Support recruitment, onboarding, training and performance management of the merchandise team.
• Build strong relationships with theatre management, production teams and partners to resolve issues.
• Fully deputise for the Retail Manager when required.

Skills

Retail management

Team coaching

Commercial mindset

Inventory control

Recruitment & onboarding

POS systems

MS Outlook

MS Excel

MS Word

Organisational skills

Communication skills

Analytical skills

Flexibility with theatre schedules

Physical fitness

Disney values

Tools

POS systems

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

The Walt Disney Company Limited is seeking an Assistant Retail Manager to support merchandise operations across London productions. You will lead theatre-based teams, drive sales performance and ensure exceptional guest experiences on show days and at the office when required.

As a hands‑on leader, you will mentor Supervisors and Cast Members, uphold brand standards, and partner with management to meet financial and operational goals while remaining flexible to show schedules and performance