Theatre Receptionist - Patient Care Admin

Epsom and St Helier University Hospitals; Epsom; On-site; GBP 31,000 - 32,000; Full time

Job summary

Epsom and St Helier University Hospitals NHS Trust is recruiting a Theatre Receptionist in the Operating Theatre at Epsom Hospital. This full-time substantive vacancy offers 37.5 hours per week with a permanent contract and a salary of £30,630–£32,346 per year, including HCAS.

Based in theatres, you will provide administrative and clerical support, be the first point of contact for patients, and help ensure efficient patient pathways and high-quality care.

Qualifications

• GCSE English at grade C or above.
• ECDL or equivalent.
• NVQ level 3 in Business Administration or Customer Care or equivalent.

Responsibilities

• Support high-quality patient care through administrative and clerical duties and continuous improvement.
• Based in theatres, act as the point of contact for all patient-related administrative issues in the department.
• Provide a patient-focused service that supports clinical staff in efficient, integrated pathways and right-place care.
• Ensure high levels of patient care and clinician satisfaction by being accessible, customer-focused and knowledgeable.

Skills

Prioritise tasks

Computer literacy

Confidentiality & data protection

Interpersonal communication

Prioritise workload

Elevate complaints

Education

GCSE English (C) or above

ECDL

NVQ level 3 in Business Admin/Customer Care

Job description

Epsom and St Helier University Hospitals NHS Trust is recruiting a Theatre Receptionist in the Operating Theatre at Epsom Hospital. This full-time substantive vacancy offers 37.5 hours per week with a permanent contract and a salary of £30,630–£32,346 per year, including HCAS.

Based in theatres, you will provide administrative and clerical support, be the first point of contact for patients, and help ensure efficient patient pathways and high-quality care.