The Jugged Hare - London

Sport London; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

48 hours per week

Staff discount 50%

Pension

5.6 weeks holiday

Quarterly incentive

Referral scheme

Cycle to work

Learning & Development

Birthday lunch

Job summary

ETM Group's The Jugged Hare in London is seeking an Assistant Restaurant Manager to drive service standards and lead a premium team. You will work closely with the Restaurant Manager and senior leadership to maintain operational excellence and deliver memorable guest experiences.

This hands-on role requires energy, strong organisation, and a genuine passion for hospitality. If you are driven to develop your team and advance within one of London's leading hospitality groups, this is your

Qualifications

• Proven experience in a supervisory or management role within premium/high-end hospitality.
• Strong leadership and people development skills.
• Excellent guest service mindset with attention to detail.
• Understanding of service standards, floor operations, and team coordination.
• Commercial awareness including labour control and restaurant performance.
• Organised, effective communicator who remains calm during busy service periods.
• Passion for food and drink trends in premium hospitality.

Responsibilities

• Supervise premium service to uphold standards.
• Develop and motivate the restaurant team.
• Oversee smooth floor operations and service flow.
• Collaborate with the Restaurant Manager and senior leadership.

Skills

Leadership

Guest focus

Operational awareness

Team development

Communication

Hands-on leadership

Job description

The Jugged Hare is a traditional British pub and restaurant located near Barbican in the City of London, offering a classic dining experience, warm atmosphere, and a strong focus on exceptional service. Renowned for its game-led menus and seasonal British cuisine, the venue combines heritage character with a refined approach, creating a distinctive and memorable guest experience.

As part of ETM Collection within ETM Group, The Jugged Hare sits within a portfolio recognised for operational excellence, people development, and some of London's most distinctive hospitality venues.

Role Overview:

At ETM Group, being an Assistant Restaurant Manager is a key leadership role and an important step in your progression within premium hospitality. You're not just supporting service - you're helping drive standards, developing your team, and ensuring every guest experience reflects the quality and professionalism of our ETM Collection venues.

Across our ETM Collection venues - from rooftop restaurants to refined dining spaces - our Assistant Restaurant Managers play a vital role in the daily success of the restaurant. Working closely with the Restaurant Manager and senior leadership team, you help lead service, maintain operational standards, and create memorable guest experiences through strong floor presence and hands‑on leadership.

As an Assistant Restaurant Manager, you will take ownership of key areas of the operation, support team development, and help deliver strong commercial and service performance. This is a hands‑on role where energy, organisation, and attention to detail are essential, alongside a genuine passion for hospitality and guest experience.

If you are driven by people, passionate about premium service, and ready to take the next step in your management career, this is an opportunity to grow within one of London's leading hospitality groups.

Company Benefits:

• Competitive industry pay (based on salary & Tronc)
• Guaranteed 48 hours per week contract
• 50% discount for you and up to 5 friends at any of our venues
• 5.6 weeks paid annual leave
• Pension
• Quarterly Incentive Scheme
• Generous employee referral scheme
• Discounted shopping at many high street stores
• Cycle to work scheme
• Access to Stream for better money management
• Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program
• Group wide Learning and Development opportunities
• Complementary hot drinks in your venue
• Complementary meal on shift
• Your birthday lunch is on us

The Ideal Candidate Will Present:

• Proven Experience: You have experience in a supervisory or management role within a premium or high‑end hospitality environment.
• Leadership Potential: You are a confident and approachable leader with a passion for developing and motivating your team.
• Guest‑centred Approach: You consistently deliver excellent guest experiences with strong attention to detail.
• Operational Awareness: You understand the importance of smooth floor operations, service standards, and team coordination.
• Commercial Understanding: You have a good understanding of labour control, service efficiency, and overall restaurant performance.
• Organisation & Communication: You are highly organised, communicate effectively, and remain calm during busy service periods.
• Passion for Food & Drink: You have a strong interest in modern food and beverage trends within premium hospitality.
• Hands‑On Leadership: You lead from the floor, support your team throughout service, and set the standard through your actions.

About Us:

ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London, - we deliver exceptional food, drink, entertainment, and guest experiences across the capital.

From elevated rooftop dining to high‑energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge.

ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.