Assistant Manager

Urban Pubs and Bars; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

28 days holiday

Staff discount 30%

Training and development

Career progression and promotions

Annual team trips abroad

Management incentives and socials

Employee Assistance Programme (EAP)

Job summary

Urban Pubs & Bars is seeking an Assistant Manager for one of its London venues, The Fire Station. You will help run the venue with a hands-on, entrepreneurial flair, training staff, delivering excellent customer service and ensuring high standards.

The role offers career progression within a growing, award-winning pub group and a competitive salary with bonus potential. The company values a calm, decisive manager who can handle fast-paced environments while keeping a people-focused approach and

Qualifications

• Minimum 1 year’ experience as a manager depending on property
• Excellent communication and organisational skills
• Entrepreneurial flair with a passion for training, mentoring and growing a team

Responsibilities

• Support the General Manager in all aspects of running the venue as if it were your own business
• Be business savvy with strong commercial understanding
• Train, nurture and develop staff to maintain high standards and customer satisfaction
• Opportunity to train and progress your career as the company grows

Skills

Leadership

Communication

People management

Customer service

Business mindset

Job description

Assistant Manager - Award Winning Pub, Bar and Restaurant Group - Quality - London

Welcome to London's biggest independent pub company !

Urban Pubs & Bars was founded in 2014 and has since expanded to an estate of over 67 pubs, bars and restaurants across London.

In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for ‘Best Managed Pub Company - 2-50 sites’ on the night. In 2021, Urban was awarded 'Best Food-led Pub Company 2021' at the R200 awards, Urban once again won ‘Best Managed Pub Company - 2-50 sites’ in 2023 and most recently won ‘Best Managed Pub Company - 2-50 sites’ and Best food offering in 2026 and In 2025 & 2026 we were recognised by Sunday Times in the Top 100 Companies to work for.

Urban Pubs, Bars and Restaurants are currently recruiting for a talented and ambitious Assistant Manager with personality & charisma for our expanding group. With an eclectic mix of properties and new openings to suit your personality and style, this really is an exciting time to join a people focused and progressive operations led business.

The Fire Station is an iconic pub and restaurant at the heart of Waterloo. Following a major refurbishment, we've created a vibrant space serving great food from lunch through to dinner, alongside classic cocktails and exceptional customer experiences. Located steps from Waterloo Station and The Old Vic Theatre, we're a bustling venue that welcomes commuters, theatre guests, sports fans, and after-work drinkers. Serving tasty home-made pizza and hearty English classic dishes, this is the perfect venue if you're passionate about hospitality and enjoy working in a friendly, fast-paced environment.

The Role

• As Assistant Manager you will support the General Manager in all aspects of running the venue as if it were your own business.
• Be business savvy and demonstrate great commercial understanding.
• Your team will look up to you, it's essential to train, nurture and develop your staff to maintain incredibly high standards and customer satisfaction.
• This role would also suit an aspiring Supervisor looking for their first Assistant Manager position as you will be given the opportunity to train, personally develop and progress your career as the company continues to grow.

What We Looking For

• "Wear your heart on your sleave", take ownership, be bold and run the business as if it's your own
• Be cool, calm and collected, manage pressure with ease, nothing can phase you
• You’re not precious. We leave our egos at the door and help get sh*t done
• Must have minimum 1 years’ experience as a manager depending on the property being looked at
• Solid communication and organisational skills, be approachable
• Superb customer & floor service skills
• An entrepreneurial flare
• Passionate about people, training, mentoring, growing a team but most importantly, loves to have fun

What's In It For Me

• A competitive salary & bonus scheme
• Training and development
• Career progression and promotion opportunities with regular new openings around the corner
• Get out and about, you automatically get 30% discount across all our pubs, bars and restaurants
• The opportunity to make strategic decisions within your business – take ownership and Be Fearless
• Annual team trips abroad, regular management incentives and socials – a fun, family atmosphere
• 28 days holiday
• Employee Assistance Programme (EAP)
• Good people know good people - an awesome referral scheme up to £1000 !
• Birthdays are for celebrating, so have the day off on us
• Cycle to work scheme