Assistant Manager

The Fire Station; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

30% discount across pubs, bars andRest

28 days holiday

Training and development

Career progression opportunities

Referral scheme up to £1000

Cycle to work scheme

Job summary

The Fire Station in London is a vibrant pub and restaurant at Waterloo, part of Urban Pubs & Bars' award-winning group. As Assistant Manager you will support the General Manager in all aspects of running the venue, focusing on guest experience, operations and team leadership.

Join a busy, friendly environment with 28 days holiday, training and development, staff discounts across all venues and clear progression opportunities as the company grows.

Qualifications

• Wear your heart on your sleeve and take ownership of the venue.
• Stay cool under pressure and manage busy periods with ease.
• Lead and develop staff to maintain high service standards.
• Be ready to train and progress within a growing company.

Responsibilities

• Support the General Manager in all aspects of running the venue.
• Demonstrate solid business and commercial understanding.
• Train, nurture and develop staff to maintain high standards.
• Opportunity to train and progress as the company grows.

Skills

Ownership

Calm under pressure

People management

Customer service

Entrepreneurial flair

Job description

Assistant Manager - Award Winning Pub, Bar and Restaurant Group - Quality - London

Welcome to London's biggest independent pub company ! Urban Pubs & Bars was founded in 2014 and has since expanded to an estate of over 67 pubs, bars and restaurants across London. In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for ‘Best Managed Pub Company - 2-50 sites’ on the night. In 2021, Urban was awarded 'Best Food-led Pub Company 2021' at the R200 awards, Urban once again won ‘Best Managed Pub Company - 2-50 sites’ in 2023 and most recently won ‘Best Managed Pub Company - 2-50 sites’ and Best food offering in 2026 and In 2025 & 2026 we were recognised by Sunday Times in the Top 100 Companies to work for.

Urban Pubs, Bars and Restaurants are currently recruiting for a talented and ambitious Assistant Manager with personality & charisma for our expanding group. With an eclectic mix of properties and new openings to suit your personality and style, this really is an exciting time to join a people focused and progressive operations led business.

The Fire Station is an iconic pub and restaurant at the heart of Waterloo. Following a major refurbishment, we've created a vibrant space serving great food from lunch through to dinner, alongside classic cocktails and exceptional customer experiences. Located steps from Waterloo Station and The Old Vic Theatre, we're a bustling venue that welcomes commuters, theatre guests, sports fans, and after-work drinkers. Serving tasty home-made pizza and hearty English classic dishes, this is the perfect venue if you're passionate about hospitality and enjoy working in a friendly, fast-paced environment.

The Role

• As Assistant Manager you will support the General Manager in all aspects of running the venue as if it were your own business.
• Be business savvy and demonstrate great commercial understanding.
• Your team will look up to you, it's essential to train, nurture and develop your staff to maintain incredibly high standards and customer satisfaction.
• This role would also suit an aspiring Supervisor looking for their first Assistant Manager position as youwill be given the opportunity to train, personally develop and progress your career as the company continues to grow.

What we looking for:

• "Wear your heart on your sleave", take ownership, be bold and run the business as if it's your own
• Be cool, calm and collected, manage pressure with ease, nothing can phase you
• You’re not precious. We leave our egos at the door and help get sh*t done
• Must have minimum 1 years’ experience as a manager depending on the property being looked at
• Solid communication and organisational skills, be approachable
• Superb customer & floor service skills
• An entrepreneurial flare
• Passionate about people, training, mentoring, growing a team but most importantly, loves to have fun

What's in it for me:

• A competitive salary & bonus scheme
• Training and development
• Career progression and promotion opportunities with regular new openings around the corner
• Get out and about, you automatically get 30% discount across all our pubs, bars and restaurants
• The opportunity to make strategic decisions within your business – take ownership and Be Fearless
• Annual team trips abroad, regular management incentives and socials – a fun, family atmosphere
• 28 days holiday
• Employee Assistance Programme (EAP)
• Good people know good people - an awesome referral scheme up to £1000 !
• Birthdays are for celebrating, so have the day off on us
• Cycle to work scheme

Interested in hearing more, get in touch so we can arrange to meet up and show you around.