Service Manager

Consortium; Havant; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Works van provided

Job summary

The Guinness Partnership in Havant is seeking a Service Manager to lead an area-based repairs and maintenance team on a permanent basis. The role is 40 hours weekly, covering 8:00 am–7:00 pm, Mon–Fri with Saturday mornings on a rota.

A hybrid working model is in place, and a works van is provided for business use. You will manage performance, drive safe, customer-focused repairs, and ensure service delivery standards across the team while operating across Portsmouth, Waterlooville and adjoining

Qualifications

• Experience leading, managing and developing operational teams.
• Strong understanding of building construction, social housing repairs, and health and safety legislation.
• Experience using repairs management information systems.
• Proven ability to deliver a high-quality, customer-focused repairs service.

Responsibilities

• Lead and support an area-based operational team to deliver responsive repairs.
• Drive performance and ensure excellent customer outcomes.
• Maintain high standards of service delivery across the team.

Skills

Team leadership

Operational management

Customer-focused service

Communication skills

Health and safety knowledge

RMIS experience

Subcontractor management

Housing sector knowledge

Education

NVQ Level 3

First Line Management NVQ3

SMSTS qualification

Job description

Permanent Service Manager role in Havant

Operates 40 hours per week with flexible shift coverage

Hybrid working model with a works van provided

Experience in building construction, social housing repairs, and safety legislation required

About the Role

Our Repairs and Maintenance team is seeking an experienced Service Manager to join the Guinness Property team in Havant. This is a permanent position working 40 hours per week, covering operational hours between 8:00 am and 7:00 pm, Monday to Friday, plus Saturday mornings. Later shifts and Saturday coverage are shared on a rota basis.

This role leads and supports an area-based operational team in delivering a high-quality Responsive Repairs service. You will drive performance, ensure excellent customer outcomes, and maintain high standards of service delivery across the team.

We currently operate a hybrid working model, combining office, site-based and home working. A works van will be provided for business use. As this role covers Portsmouth, Waterlooville and the surrounding areas, the successful candidate should be based within these locations or within a reasonable commuting distance to support operational requirements effectively.

What we are looking for

You will have experience leading, managing and developing operational teams, together with a strong understanding of building construction, social housing repairs, and relevant health and safety legislation. You will also have practical trade experience, supported by a relevant NVQ or City & Guilds qualification.

In addition, you will be able to demonstrate the following:

Essential skills and experience

• Up-to-date knowledge of building construction, maintenance, repairs, and safety legislation.
• Experience leading, managing, developing and motivating teams.
• Strong knowledge of housing sector best practice and relevant legislation.
• Experience of subcontractor management.
• Proven ability to deliver a high-quality, customer-focused repairs service.
• Experience using repairs management information systems.
• Excellent written and verbal communication skills.
• Ability to effectively manage and improve operational team performance.
• A commitment to demonstrating the Guinness Behaviours.

Desirable skills and experience

• Experience working as part of a management team delivering frontline services.
• Excellent organisational and time management skills.

Qualifications:

• Relevant technical qualification, such as a Trade NVQ Level 3 or equivalent.
• NVQ Level 3 in First Line Management.
• Site Management Safety Training Scheme (SMSTS) qualification.

Additional Information

This position is subject to a Basic DBS check, which will be funded by The Guinness Partnership.

If you would like to learn more about the responsibilities of the role and ensure that you meet the essential criteria, please refer to the role profile.