Test Centre Proctor & Customer Service (Flexible Shifts)

Pearson; Canterbury; Sur place; GBP 15 000 - 22 000; Temps partiel

Résumé du poste

Pearson VUE in Hereford is hiring a Test Centre Administrator for a 6‑month term. The role requires a minimum of 12 hours per week and pays £13.60 per hour, with shifts available across mornings, evenings and weekends.

You will support diverse test‑taking candidates, ensure secure delivery of exams, and provide excellent customer service in a quiet testing environment. Flexibility and attention to detail are essential.

Qualifications

• Must have school qualifications in English and Maths.
• Experience in customer service is preferred.
• Strong attention to detail in a quiet testing environment.

Responsabilités

• Welcome, greet and check‑in customers/test‑taking candidates.
• Comply with all exams testing security and procedures and follow company policies using careful judgment.
• Verify customer/candidate personal identification documents and explain the exam testing process/rules.
• Proctor / invigilate candidates while they are completing their exam/test.
• Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
• Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.

Connaissances

Customer service

Attention to detail

Flexibility

Formation

School qualifications in English and Maths

Outils

Microsoft Office

Description du poste

Pearson VUE in Hereford is hiring a Test Centre Administrator for a 6‑month term. The role requires a minimum of 12 hours per week and pays £13.60 per hour, with shifts available across mornings, evenings and weekends.

You will support diverse test‑taking candidates, ensure secure delivery of exams, and provide excellent customer service in a quiet testing environment. Flexibility and attention to detail are essential.