Test Centre Leader — Operations, People & Security

Reed; Grantham; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave

Reed Pension Scheme

Training & Leadership development

Bi-annual pay reviews

Additional benefits on Reed's site

Job summary

Reed in Partnership is seeking a Test Centre Manager to oversee operational delivery, line manage staff, and ensure the integrity of driving theory tests across DVSA centres in the UK. You will manage shifts, schedules, and safety compliance while maintaining high customer service standards.

The role requires strong leadership, meticulous organisation, and the ability to work under pressure with a flexible schedule, including occasional evenings and Saturdays. A UK driving licence is preferred.

Qualifications

• Significant demonstrable experience in providing high-quality customer service.
• Line management and performance management experience.
• GCSE English Language at minimum Grade B or equivalent.

Responsibilities

• Test Centre Delivery: Being the central contact for the staff group and aid the workforce team in fulfilling vacant shifts.
• Test Centre Delivery: Maintaining a holiday record to avoid shift shortages.
• Test Centre Delivery: Checking Power BI to ensure bookings are correct and in line with the test centre.
• Test Centre Delivery: Checking NSA’s weekly and ensuring staff and room facilities are booked correctly.
• Test Centre Delivery: Providing scheduling support; may create work rotas and support effective scheduling of shifts.
• Performance Management: Taking the lead in training new staff; ensuring changes are signed off.
• Performance Management: Updating HR on staffing issues (lateness/attitudes/behaviours).
• Performance Management: STCA/TCA performance reviews and delivery observations.
• Security Management & Fraud Prevention: Reviewing incidents, leading investigations, ensuring security protocols are followed.
• Security Management & Fraud Prevention: Maintaining integrity and supervision of tests.
• Property Management: Health & Safety on site, risk assessments, and reporting IT issues.
• Property Management: Stock replenishment and recording key management.

Skills

Customer service

Line management

Performance management

Attention to detail

Multitasking

Diversity experience

Decision making

Time flexibility

IT skills

Education

A-levels or equivalent Level 3 Diploma

GCSE English Language (grade B) or equivalent

Tools

Word

PowerPoint

Outlook

Job description

Reed in Partnership is seeking a Test Centre Manager to oversee operational delivery, line manage staff, and ensure the integrity of driving theory tests across DVSA centres in the UK. You will manage shifts, schedules, and safety compliance while maintaining high customer service standards.

The role requires strong leadership, meticulous organisation, and the ability to work under pressure with a flexible schedule, including occasional evenings and Saturdays. A UK driving licence is preferred.