Test Center Administrator: Customer-Focused Operations Pro

Pearson; Fareham; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Staff parking

Job summary

Pearson VUE is hiring a Test Centre Administrator in Fareham. You will support test delivery, greet candidates, and ensure a secure testing environment while delivering exceptional customer service. The role requires basic computer literacy and the ability to work flexibly across shifts, including weekends. Training and ongoing support are provided.

Located near transport links with staff parking; monthly pay at £13.60/hour and 8.25 contracted hours per week.

Qualifications

• Solid general computer literacy and basic tech troubleshooting.
• Strong commitment to exceptional customer service.
• Flexibility to work shifts including weekends.

Responsibilities

• Welcome, greet and check-in customers/test-taking candidates.
• Comply with exam testing security and procedures and follow company policies.
• Verify personal identification documents and explain the exam process.
• Proctor/invigilate candidates during exams.
• Troubleshoot with IT and other internal departments to resolve issues in the Test Centre.
• Assist with housekeeping and maintain a clean testing environment.

Skills

General computer literacy

Tech troubleshooting

Customer service

Education

School qualifications in English & Maths

Tools

Microsoft Office

Job description

Pearson VUE is hiring a Test Centre Administrator in Fareham. You will support test delivery, greet candidates, and ensure a secure testing environment while delivering exceptional customer service. The role requires basic computer literacy and the ability to work flexibly across shifts, including weekends. Training and ongoing support are provided.

Located near transport links with staff parking; monthly pay at £13.60/hour and 8.25 contracted hours per week.