Tesco Shift Leader - Nights - Formby Superstore

Tesco UK; Liverpool; On-site; GBP 22,000 - 26,000; Full time

Job summary

Tesco UK is hiring for a Night Shift Lead. The role centers on guiding the store team, delivering exceptional customer service, and maintaining smooth daily operations during night shifts. You’ll coach colleagues, handle in-store queries, and act as a reliable leader in the Manager’s absence.

Applicants should be 18+, prepared for night hours, and committed to inclusive teamwork and flexible work patterns. Tesco values diverse, supportive teams and community-minded service.

Qualifications

• Experience leading a team in fast-paced retail.
• Strong communication and customer service mindset.
• Ability to work night shifts.
• Be 18 or over to apply.
• Flexible and inclusive approach.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Be the go-to person for day-to-day operational queries across store areas.
• Coach colleagues and model excellent service.
• Lead the store in the Manager’s absence when required.
• Communicate clearly to keep the team informed and aligned.
• Support customers, communities and the planet through everyday actions.
• Foster an inclusive, collaborative team environment.

Skills

Team leadership

Customer service

Communication

Coaching

Problem solving

Job description

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Shift Lead Night pay starts at £15.59 per hour, rising to £16.86 in stores within the M25. For all hours worked between midnight and 6am you will receive an additional night premium of £2.35 per hour worked. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.

Please note that you need to be 18 or over to apply for this role.

• Leading the team to deliver a great experience for customers in-store
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries
• Building positive, inclusive relationships that help colleagues perform at their best
• Confidently leading the store in the Manager’s absence
• Making balanced, flexible decisions and adapting well to change
• Coaching colleagues, giving feedback and role modelling great service
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day
• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• Build positive, long‑lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.