Tesco Shift Leader - Days - Percy St Express

Tesco; Newcastle upon Tyne; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday allowance 20 days + personal

Flexible working

Colleague Clubcard discount 10%

Wellbeing services

Life cover

Pension with 7.5% matching

Uniform provided

Discounts and cycle-to-work schemes

Job summary

Tesco UK in Newcastle Upon Tyne is seeking a Shift Lead for a permanent, full-time role. Hours include a guaranteed minimum of 16 hours weekly with shifts scheduled within availability windows.

You will lead the store team to deliver a great customer experience, coordinate across departments, and support daily operations. Eligible candidates benefit from flexible working, career growth opportunities, and a competitive package, including discounts and pension contributions.

Qualifications

• Experience in a team lead or management role in a fast-paced retail environment.
• Passion for delivering great service and meeting customer needs.
• Ability to build positive, inclusive team relationships.

Responsibilities

• Lead the store team to deliver an excellent customer experience in-store.
• Handle day-to-day operational queries and coordinate across store areas.
• Coach colleagues, provide feedback, and model outstanding service.

Skills

Team leadership

Customer service

Retail knowledge

Job description

Tesco UK • Newcastle Upon Tyne • Permanent • Working hours 24 • Apply by 10-Aug-2026

Availability Window
Days From time To time Sun 14:30:00 00:00:00 Tue 05:30:00 15:00:00 Fri 14:30:00 00:00:00 Sat 14:30:00 00:00:00

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You'll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Shift Lead pay starts at £15.59 per hour, rising to £16.86 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks' notice of your shifts. If your availability is close to what we're looking for, we still encourage you to apply.

Please note that you need to be 18 or over to apply for this role.

What is in it for you

Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays).

Flexible working available from day one .

10% off with your Colleague Clubcard, rising to 15% on payâ€'day weekends, with a second card to share with family.

Free wellbeing services to support your mind, body and life.

Life cover worth five times your pay and an awardâ€'winning pension with matching contributions up to 7.5%

A range of benefits to choose from, including discounts, shares and cycleâ€'toâ€'work schemes.

Uniform provided, plus policies to support you through life's key moments.

You will be responsible for

Leading the team to deliver a great experience for customers in-store.

Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.

Building positive, inclusive relationships that help colleagues perform at their best.

Confidently leading the store in the Manager's absence.

Making balanced, flexible decisions and adapting well to change.

Coaching colleagues, giving feedback and role modelling great service.

Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

You will need

To be over 18 for this role.

Experience working in a team lead or management position in a fast-paced retail environment.

Be a strong role model with a passion for delivering great service and ensuring every customer's needs are met.

Build positive, longâ€'lasting relationships to create an inclusive, supportive team environment.

A clear communicator, using a variety of methods to keep the team well informed.

A natural leader who motivates and inspires the team to deliver outstanding results.

About us

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We're committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone's Welcome.

We also understand that life varies for each of us, so we're always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer.