Tesco Shift Leader

Tesco PLC; Sutton-in-Ashfield; Sur place; GBP 14 000 - 16 000; Temps partiel

Avantages offerts par ce poste

Holiday 20 days + personal day

Flexible working

Colleague discount 10%

Wellbeing services

Pension with employer contributions

Cycle-to-work scheme

Résumé du poste

Tesco PLC is seeking a Shift Lead to guide in-store teams, ensuring a great customer experience across departments. In this fast-paced retail environment you will coordinate daily operations, respond to queries, and model friendly, efficient service.

The role offers flexible working patterns, a comprehensive benefits package, and opportunities to grow within Tesco as you help serve customers and the local community.

Qualifications

• Experience in a team lead or management role within a fast-paced retail environment.
• Strong service orientation and customer-first mindset.
• Clear and effective communication across teams and shifts.

Responsabilités

• Lead the in-store team to deliver a great customer experience.
• Coordinate across store areas and assist colleagues with day-to-day queries.
• Build positive relationships and coach teammates to provide excellent service.

Connaissances

Team Leadership

Customer Service

Communication

Retail Experience

Description du poste

Availability Window Days From time To time Sun 13:00:00 22:00:00 Tue 05:45:00 15:00:00 Thu 13:00:00 22:00:00 Fri 05:45:00 14:15:00 Sat 05:45:00 15:00:00 Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You'll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit. Tesco Shift Lead pay starts at £15.59 per hour, rising to £16.86 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available. Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks' notice of your shifts. Please note that you need to be 18 or over to apply for this role.

What is in it for you

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an awardâ€'winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle-to-work schemes
• Uniform provided, plus policies to support you through life's key moments

You will be responsible for

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager's absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Experience

• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer's needs are met.
• Build positive, long-lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Tesco's vision

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

Diversity & Inclusion

We're committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone's Welcome. We also understand that life varies for each of us, so we're always open to conversations about flexible working. We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.