Tesco Shift Leader

Tesco PLC; Accrington; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Holiday entitlement 20–22 days

Flexible working

Colleague Clubcard discount

Wellbeing services

Life cover

Pension with matching contributions

Discounts & cycle-to-work

Job summary

Tesco PLC in the United Kingdom is seeking a Shift Lead to help deliver a great in-store experience. You will work within the availability windows, lead the team, and serve customers while coordinating across store areas.

The role offers flexible working from day one, a minimum 16 hours per week, 18+ eligibility, and benefits including Clubcard discounts, wellbeing support, life cover and a strong pension scheme.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Clear communicator who keeps the team well informed.
• Strong role model with a passion for delivering great service.
• Ability to build positive, inclusive relationships across colleagues.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Work across all store areas and act as the go-to person for daily operational queries.
• Coach colleagues, provide feedback and model excellent service.
• Lead the store confidently in the Manager's absence.
• Make balanced, flexible decisions and adapt to change.
• Foster an inclusive, supportive team environment and communicate clearly.

Job description

Availability Window

Days From time To time

• Sun 10:00:00 19:00:00


• Mon 04:45:00 15:00:00


• Wed 11:00:00 20:00:00


• Thu 13:00:00 22:00:00


• Fri 13:00:00 22:00:00


• Sat 15:30:00 24:00:00

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You'll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Shift Lead pay starts at £15.59 per hour, rising to £16.86 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks' notice of your shifts.

Please note that you need to be 18 or over to apply for this role.

You will be responsible for

• Leading the team to deliver a great experience for customers in-store.


• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.


• Building positive, inclusive relationships that help colleagues perform at their best.


• Confidently leading the store in the Manager's absence.


• Making balanced, flexible decisions and adapting well to change.


• Coaching colleagues, giving feedback and role modelling great service.


• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.


• Experience working in a team lead or management position in a fast-paced retail environment.


• Be a strong role model with a passion for delivering great service and ensuring every customer's needs are met.


• Build positive, long-lasting relationships to create an inclusive, supportive team environment.


• A clear communicator, using a variety of methods to keep the team well informed.


• A natural leader who motivates and inspires the team to deliver outstanding results.

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)

Flexible working available from day one

10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family

Free wellbeing services to support your mind, body and life

Life cover worth five times your pay and an award-winning pension with matching contributions up to 7.5%

A range of benefits to choose from, including discounts, shares and cycle-to-work schemes

Uniform provided, plus policies to support you through life's key moments