Shift Leader

Tesco PLC; Ditton; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday allowance

Flexible work

Colleague discount

Wellbeing services

Life insurance + pension

Additional benefits

Uniform provided

Job summary

Tesco PLC in the United Kingdom is seeking a Shift Lead to supervise store teams, drive a great customer experience and ensure smooth daily operations.

You will lead in the Manager's absence, coordinate across store areas, coach colleagues, and uphold Tesco standards while adapting to change. The role offers varied shifts, development opportunities, and a strong focus on service, DEI and sustainability.

Qualifications

• Experience in a team lead or management role in a fast-paced retail environment.
• Strong customer service focus and ability to communicate clearly.
• Demonstrated leadership and ability to motivate a diverse team.
• Commitment to inclusive values and delivering great service.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with colleagues, the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager's absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve customers, communities, and planet a little better every day.
• Experience in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer's needs are met.
• Build positive, long lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Skills

Team leadership

Customer service

Communication

Management experience

Retail experience

Job description

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You'll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit. Tesco Shift Lead pay starts at £15.59 per hour, rising to £16.86 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available. Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we're looking for, we still encourage you to apply. You will be responsible for

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager's absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.
  Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer's needs are met.
• Build positive, long lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.
  Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve our customers, communities and the planet a little better every day by acting responsibly and sustainably.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome.

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family after 12 weeks service
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award-winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle-to-work schemes
• Uniform provided, plus policies to support you through life's key moments