Tesco Colleague

Tesco PLC; Ilkeston; Sur place; GBP 19 000 - 21 000; Plein temps

Avantages offerts par ce poste

Holiday starting at 20 days plus a cut

Flexible working available from day 1

10% off with Colleague Clubcard (15% a

Free wellbeing services

Life cover and pension with matching

Discounts, shares and cycle-to-work

Uniform provided

Résumé du poste

Tesco PLC is seeking a Phone Shop Colleague to deliver friendly, attentive service in-store. You will help customers choose mobile products, complete phone and contract setups, and support with various tech queries, ensuring a smooth, customer-focused experience.

The role offers within-store training, flexible working from day one, and a minimum of 12 hours per week. You will be contracted to work within defined availability windows.

Qualifications

• A passion for delivering great service
• The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop
• The initiative to make the right decisions for customers, whether you're solving a tech query, recommending a product, or supporting with a contract setup
• A positive, team-focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together

Responsabilités

• Providing friendly, natural service and getting to know your customers
• Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries
• Making customer focused decisions and completing key store routines
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance

Description du poste

Availability Window

• Tue 10:00:00 19:00:00
• Wed 09:00:00 16:00:00
• Thu 13:00:00 19:00:00
• Fri 08:45:00 16:45:00
• Sat 09:15:00 18:15:00

Pay and Working Hours

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You'll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 12 hours per week.

You will be contracted to work within the availability windows shown, with at least 3 weeks' notice of your shifts.

Responsibilities

• Providing friendly, natural service and getting to know your customers
• Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
• Making customer focused decisions and completing key store routines
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance

Requirements

• A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
• The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
• The initiative to make the right decisions for customers, whether you're solving a tech query, recommending a product, or supporting with a contract setup.
• A positive, team-focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Company Culture & Benefits

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award-winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle-to-work schemes
• Uniform provided, plus policies to support you through life's key moments