Tesco Colleague

Tesco PLC; Blakebrook; Sur place; GBP 19 000 - 21 000; Plein temps

Avantages offerts par ce poste

Holiday allowance

Flexible working

Colleague discount

Wellbeing services

Life cover

Pension with company contributions

Discounts & shares

Uniform provided

Résumé du poste

Tesco PLC in the United Kingdom is seeking a Phone Shop Colleague to deliver friendly, customer-centric service in-store. You’ll help customers choose mobile products, complete phone and contract setups, and handle tech queries, contributing to strong sales and great store performance.

Role offers flexible hours with a guaranteed minimum of 12 hours per week and a starting hourly rate of £13.70, rising to £14.97 in M25 stores.

Qualifications

• A passion for delivering great service and greeting every customer.
• The ability to build rapport quickly so customers leave feeling confident and served.
• The initiative to make the right decisions for customers in tech queries or product setups.
• A positive, team-focused approach with open communication across the store.

Responsabilités

• Provide friendly, natural service and get to know customers.
• Offer flexible support across Phone Shop and wider store, helping with product selections and contract setups.
• Complete phone setups and address a range of tech queries.
• Understand how your role supports strong service, sales, waste reduction and store performance.

Description du poste

Availability Window

• Sun 11:15:00 15:00:00
• Wed 10:00:00 16:00:00
• Fri 10:00:00 14:00:00
• Sat 11:30:00 17:00:00

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You'll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 12 hours per week.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks' notice of your shifts.

Responsibilities

• Providing friendly, natural service and getting to know your customers
• Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
• Making customer focused decisions and completing key store routines
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance

Requirements

• A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
• The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
• The initiative to make the right decisions for customers, whether you're solving a tech query, recommending a product, or supporting with a contract setup.
• A positive, team-focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Company Vision

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

Benefits

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award-winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle-to-work schemes
• Uniform provided, plus policies to support you through life's key moments