Tesco Colleague - Phone Shops - Northampton Weston Favell Extra

Tesco; Northampton; On-site; GBP 19,000 - 21,000; Part time

Benefits offered by this job

Holiday entitlement

Flexible working

Colleague Clubcard 10% (15% weekends)

Uniform provided

Wellbeing services

Life cover 5x pay

Pension with 7.5% match

Employee discounts & shares

Job summary

Tesco Phone Shop Colleague role in store settings focuses on friendly service, helping customers choose mobile products and setting up contracts, with support for a variety of tech queries. You will be part of an inclusive team delivering great customer experiences and contributing to store performance.

Pay starts at £13.70 per hour, rising to £14.97 in M25 stores. A minimum of 12 hours per week is guaranteed, with flexible working from day one and uniform provision along with various colleague

Qualifications

• A passion for delivering great service and greeting customers.
• Ability to build rapport quickly and ensure customers have a great experience.
• Initiative to make decisions for customers, including product recommendations and contract setups.
• Positive, team-focused approach and good communication with store colleagues.

Responsibilities

• Providing friendly, natural service and getting to know your customers.
• Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
• Making customer focused decisions and completing key store routines
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance

Skills

Customer service

Phone support

Tech query handling

Teamwork

Job description

About the role

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25.Some locations may offer additional payments. We guarantee a minimum of 12 hours per week.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.

Availability Window

• Days
• From time
• To time
• Tue
• 10:00:00
• 17:00:00
• Wed
• 09:00:00
• 18:00:00
• Fri
• 11:30:00
• 18:00:00
• Sat
• 12:00:00
• 18:00:00

You will be responsible for

• Providing friendly, natural service and getting to know your customers
• Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
• Making customer focused decisions and completing key store routines
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance

You will need

• A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
• The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
• The initiative to make the right decisions for customers, whether you’re solving a tech query, recommending a product, or supporting with a contract setup.
• A positive, team‑focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

What's in it for you?

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
• Uniform provided, plus policies to support you through life’s key moments

About Us

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.