Tesco Colleague - Phone Shops - Oxford Superstore

Tesco; Oxford; On-site; GBP 19,000 - 21,000; Part time

Benefits offered by this job

Holiday allowance

Flexible working

Colleague Clubcard

Wellbeing services

Life cover

Pension with employer contributions

Other benefits

Uniform provided

Job summary

Tesco Colleague role in the Oxford Superstore is a friendly, customer‑facing position in the Phone Shop. You’ll help customers select mobile products and services, assist with phone and contract setups, and handle a range of tech questions, delivering a smooth, helpful shopping experience.

You’ll work in-store with flexible hours, with a guaranteed minimum 12 hours per week and a starting hourly rate of £13.70, rising to £14.97 in some locations within the M25 area.

Qualifications

• A passion for delivering great service and greeting customers with a smile.
• Ability to build rapport quickly to ensure a great customer experience.
• Initiative to make the right decisions for customers, including product recommendations.
• Team‑focused approach and open communication with store colleagues.

Responsibilities

• Providing friendly, natural service and getting to know your customers
• Supporting Phone Shop and wider store with product choices and contract setups
• Completing phone and contract setups and assisting with tech queries
• Making customer focused decisions and supporting store performance

Skills

Customer service

Rapport building

Phone products knowledge

Contract setup familiarity

Job description

Tesco Colleague - Phone Shops - Oxford Superstore

Days From time To time Tue 10:00:00 19:00:00

Fri 09:00:00 16:30:00

Sat 09:00:00 18:00:00

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25.Some locations may offer additional payments. We guarantee a minimum of 12 hours per week.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.

You will be responsible for

• Providing friendly, natural service and getting to know your customers
• Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
• Making customer focused decisions and completing key store routines
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance

You will need

• A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
• The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
• The initiative to make the right decisions for customers, whether you’re solving a tech query, recommending a product, or supporting with a contract setup.
• A positive, team‑focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

What’s in it for you?

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
• Uniform provided, plus policies to support you through life’s key moments

About Us

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click[1] here.

1. https://www.tesco-careers.com/accessibility/>