Tesco Colleague - Phone Shops - Littlehampton Superstore

Tesco PLC; Wick; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Holiday allowance

Flexible hours

Colleague discount

Wellbeing services

Life cover

Pension with employer matches

Discounts & shares

Uniform provided

Job summary

Tesco PLC is seeking a Phone Shop Colleague to help customers pick mobile products and services, assist with phone and contract setups, and answer tech questions. The role emphasizes friendly service, strong sales support, and teamwork within the store.

In this hands-on position you’ll greet customers, build rapport, and contribute to great service while supporting store routines and a positive shift atmosphere.

Qualifications

• Passion for delivering great service to customers.
• Ability to build rapport quickly for confident, supported customers.
• Proactive in solving tech queries, recommending products and handling contracts.

Responsibilities

• Provide friendly, natural service and get to know customers.
• Assist customers with mobile products, plans and services.
• Support with phone shop routines and store-wide tasks.

Skills

Customer service

Rapport building

Decision making

Contract setup

Job description

Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.

Making customer focused decisions and completing key store routines

Understanding how your role supports great service, strong sales, waste reduction and overall store performance

You will need

• A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
• The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
• The initiative to make the right decisions for customers, whether you're solving a tech query, recommending a product, or supporting with a contract setup., A positive, team-focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

From time To time

• Sun 10:00:00 16:00:00
• Mon 08:45:00 13:45:00
• Tue 10:00:00 14:00:00
• Wed 13:00:00 17:00:00
• Thu 12:45:00 15:45:00
• Fri 13:00:00 17:00:00
• Sat 11:00:00 15:00:00

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You'll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25.Some locations may offer additional payments. We guarantee a minimum of 12 hours per week.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks' notice of your shifts.

What is in it for you

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award-winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle-to-work schemes
• Uniform provided, plus policies to support you through life's key moments

You will be responsible for

• Providing friendly, natural service and getting to know your customers