Tesco Colleague

Tesco PLC; Briton Ferry; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Holiday allowance 20-22 days

Flexible hours

Clubcard discount

Wellbeing services

Life cover

Pension matching

Discounts & shares

Uniform provided

Job summary

Tesco PLC is seeking a store colleague to deliver friendly, natural service, understand customer needs, and support across store operations from replenishment to checkout. You’ll help customers with product knowledge and ensure smooth online order picking and occasional delivery assistance.

This role emphasizes flexible hours, strong teamwork, and a passion for great service in a busy retail environment. Benefits include discounts and wellbeing support.

Qualifications

• Provide friendly, natural service and get to know customers.
• Be confident with Tesco products and services and offer help when needed.
• Provide flexible store-wide support (shelf replenishment, checkout, online order picking, delivery assistance).
• Make customer-focused decisions and complete store routines.
• Understand how role supports great service, sales, waste reduction and store performance.
• Demonstrate a passion for delivering great service and making customers happy.
• Build rapport so customers leave with a great experience.
• Use initiative and make right decisions for customers.
• Work well in a team and communicate openly, having fun and celebrating success.

Responsibilities

• Provide friendly, natural service and get to know customers.
• Offer help with Tesco products and services.
• Support across store operations (shelf replenishment, checkout, online order picking).
• Take customer-focused decisions and complete store routines.

Skills

Customer service

Product knowledge

Flexibility

Decision making

Teamwork

Initiative

rapport building

Communication

Problem solving

Job description

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You'll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit. Tesco Colleague pay starts at £13.28 per hour, rising to £14.55 in stores within the M25. For all hours worked between midnight and 6am you will receive an additional night premium of £2.35 per hour worked. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available. Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks' notice of your shifts. If your availability is close to what we're looking for, we still encourage you to apply. You will be responsible for

• Providing friendly, natural service and getting to know your customers.
• Being confident with our products and services and offering help when needed.
• Providing flexible support across the store, including shelf replenishment, checkout service, online order picking, occasional delivery assistance, and general service and replenishment duties.
• Making customer focused decisions and completing key store routines.
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance.
  A passion for delivering great service, greeting customers with a smile, and serving them with pride.
• To build rapport so customers leave having had a great experience.
• To use your initiative and make the right decisions for customers.
• To work well in a team and communicate openly, having fun, and celebrating success.
  Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve our customers, communities and the planet a little better every day by acting responsibly and sustainably.
• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay day weekends, with a second card to share with family after 12 weeks service
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle to work schemes
• Uniform provided, plus policies to support you through life's key moments

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome.