Tesco Colleague - Phone Shop

Tesco PLC; Scunthorpe; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Holiday entitlement 20–22 days + a лич

Flexible working from day one

Colleague Clubcard discount 10%–15%

Wellbeing support

Life cover & pension

Discounts, shares and cycle-to-work

Uniform provided

Job summary

Tesco PLC is hiring a Phone Shop Colleague in the United Kingdom. You will deliver friendly, natural service, help customers select mobile products and services, and complete phone and contract setups while resolving a range of technical questions.

The role offers flexible hours with a guaranteed minimum of 16 hours per week, and some locations provide 12-hour shifts. You’ll be part of an inclusive team delivering great service and value to Tesco customers.

Qualifications

• Strong customer service orientation and ability to build rapport with customers.
• Good communication and teamwork skills.
• Willingness to learn about mobile products and services.

Responsibilities

• Provide friendly, natural service and get to know customers.
• Assist with selecting mobile products and services and complete phone/contract setups.
• Support customers with a range of tech queries.
• Make customer-focused decisions and participate in key store routines.
• Contribute to great service, sales and store performance goals.
• Represent Tesco values with enthusiasm and pride.

Job description

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You'll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit. Tesco Phone Shop Colleague pay starts at £13.70 per hour, rising to £14.97 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available. Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks' notice of your shifts. If your availability is close to what we're looking for, we still encourage you to apply. You will be responsible for

• Providing friendly, natural service and getting to know your customers.
• Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
• Making customer focused decisions and completing key store routines.
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance.
  A passion for delivering great service, greeting customers with a smile, and serving them with pride.
• To build rapport so customers leave having had a great experience.
• To use your initiative and make the right decisions for customers.
• To work well in a team and communicate openly, having fun, and celebrating success.
  Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve our customers, communities and the planet a little better every day by acting responsibly and sustainably.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome.

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family after 12 weeks service
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award-winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle-to-work schemes
• Uniform provided, plus policies to support you through life's key moments