Territory Manager

Diebold Nixdorf; Milton Keynes; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Diebold Nixdorf is seeking a Territory Manager for their UK Services Team. In this hybrid role based in Milton Keynes, you will manage a team of over 25 field service engineers, ensuring service excellence and customer satisfaction across retail customers in the South of the UK. The position requires strong leadership skills, management experience in field service, and a commitment to continuous improvement.

Benefits

Great remuneration package

25 days holiday, plus Bank Holidays

Pension

Private medical cover

Life Assurance

Free Site Free Parking

Access Controlled Building

Employee referral program

Company car allowance

Qualifications

• 4-6 years management experience, ideally within Field Service.
• Fluent business English skills (written and spoken).
• Full clean UK driver license.

Responsibilities

• Manage a team of 25+ field service engineers for onsite solutions.
• Ensure service excellence and continuous improvement.
• Oversee end-to-end Field Services delivery within a regional territory.

Skills

Leadership

Team Management

Customer Satisfaction

Field Service Management

Education

Bachelor's Degree or equivalent work experience

Job description

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Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform

Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform

the way more than 75 million people around the globe bank and shop in this hyper-connected,

consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Diebold Nixdorf is a leading global developer and manufacturer of retail/banking, and we are currently

seeking a Territory Manager to join our UK Services Team.

This is a hybrid role based in Milton Keynes, with travel across the South of the UK.

Manage a team of 25+ field service engineers delivering onsite break fix solutions to retail customers in the south of the UK. Manages team efforts to install, debug and provide technical maintenance for product and component hardware and software, mainly on customer premises. Ensures accurate, timely and consistent provision of scheduled inspection, cleaning and other services including minor product repairs. Inspects and / or manages inspection of products for correct operation and resolves noted issues and / or escalates according to established procedure. Ensures all service and related support activity is performed according to contracted customer agreements and is delivered in a manner that enhances customer satisfaction.

Responsibilities

• You will oversee end-to-end Field Services delivery within a regional territory, coordinating with other departments to ensure high-quality service and focus on developing your team and partner network to enhance operational and financial efficiency.
• Ensure service excellence and continuous improvement in meeting Service Level Agreements, managing costs, and addressing business and human challenges.
• Collaborate across internal functions within a matrix structure to exceed operational and commercial goals.
• Deliver top maintenance services in line with contractual obligations, and regularly assess resource and skill sufficiency, taking action with the Dispatch Team to meet daily business needs.
• Manage the set-up of any new support/maintenance services within a defined territory, including ensuring sufficient resource/skill levels/team training and tools are in place before the start of any new service.
• End to end management of projects within territory, e.g. Peak delivery, Pilots, FCOs etc.
• Team adherence to customer onsite attendance procedures, debrief quality, recording of accurate data and all chargeable / avoidable fault calls are identified and reported.
• Parts management in accordance with logistics procedures.
• Provide leadership to designated employees and communicate corporate, local targets and frameworks, providing clear direction by managing process adherence and actively work to reduce non-compliance.
• Produce monthly management reports and engineer scorecards to track team and individual performance, identifying improvement areas to meet annual KPI goals. Implement training plans by arranging internal and external courses to support ongoing team development.
• Recruitment, onboarding and induction of new team members and carrying out regular reviews to enable new employees to successfully complete probation.
• Fleet management for direct reports - vehicle orders, penalty fines, breakdown/service and maintenance.
• Regular face to face meetings with management team and direct reports to promote positive engagement, teamwork and develop/improve engineer performance and progression.
• Travel outside of regional territory for Management meetings, site visits, projects.
• Raise Purchase orders and process Goods Receipts for approved purchases within services.
• Complete ad hoc duties and tasks allocated through line management chain.
  
  
  

Qualifications

• Bachelor's Degree or equivalent work experience required.
• 4-6 management experience, ideally within Field Service, Technical, Mechatronic.
• Proven track in managing a high performing team.
• Responsible for supporting delivery of commercial targets.
• Fluent business English skills (Written and spoken).
• Full clean UK driver license.
  
  
  

What We Offer

• Great remuneration package.
• 25 days holiday, plus Bank Holidays.
• Pension.
• Private medical cover.
• Life Assurance.
• Free Site Free Parking.
• Access Controlled Building to provide a safe and secure environment.
• Centralized location with easy access.
• Employee referral program.
• Company car allowance.
  
  

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

• To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
  
  

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  IT Services and IT Consulting, Financial Services, and Computer Hardware Manufacturing

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