Tenant Sales & Retention Executive

PIB Group; Lincoln; Hybrid; GBP 25,000 - 26,000; Full time

Benefits offered by this job

26 days holiday

Company pension

Death in Service

Enhanced maternity/paternity leave

On-site parking

Job summary

PIB Group’s HomeLet division in Lincoln is seeking a Tenant Sales & Retention Executive to sell tenants’ insurance directly to customers through outbound and inbound calls, using leads from within the HomeLet business. You will use your bubbly personality, self-motivation and drive to convert leads and retain policies.

Starting salary £25,000 rising to £26,000 after 6 months, plus uncapped commission and a strong benefits package including 26 days holiday and pension.

Qualifications

• GCSE in English Language and Maths (or equivalent).
• Experience in customer service and sales with target achievement.
• Ability to work in a fast-paced, regulated environment and maintain accuracy.

Responsibilities

• Build warm relationships with customers and understand their needs to match suitable products.
• Sell insurance policies and retain existing business through outbound and inbound calls.
• Meet or exceed sales, retention and activity targets and provide accurate data.]
• Input accurate data into logs and databases to record activity and outcomes.
• Collaborate with other departments to deliver a seamless customer journey.

Skills

Customer service experience

Sales experience

Target driven

Fast paced environment

Excellent communication

Education

GCSE English & Maths

Tools

Computer literacy

Job description

## Tenant Sales & Retention ExecutiveApply: On-site: UK , Lincoln: Full time: Posted Today: JR102776Are you looking to step into a sales role with real opportunity, strong support, and the chance to build a successful long-term career. Part of PIB group, HomeLet are on the lookout for our next Sales superstars!As well as a competitive salary, this role offers great earning potential with uncapped commission. Starting salary of £25,000 rising to £26,000 after 6 months + Uncapped commission **Job purpose**To sell tenants’ insurance directly to customers through outbound and inbound calls, using leads from within the HomeLet businesses. You will use your bubbly personality, self‐motivation and strong drive for results to convert leads, retain policies and consistently meet or exceed sales and quality targets, even in a fast‐paced, high‐pressure environment.Please note, only applicants with relevant experience will be considered.**Key Responsibilities*** Build warm, engaging relationships with our customers, using your bubbly and confident communication style to understand their needs and match suitable products and services.* Sell insurance policies and retain existing business through a mix of outbound calling and inbound calls, using leads provided from agents and other areas of the business.* Meet or exceed individual sales, retention and activity targets, and contribute to the wider team and business unit goals.* Retain or generate additional income for the business at every appropriate opportunity to support growth of the back book - including renewing policies and saving business from cancelling.* Approach each day as a fresh challenge, demonstrating high levels of energy, resilience and enthusiasm, particularly during busy or high‐pressure periods.* Work using agreed scripts/call guides while adapting your style to each customer, ensuring conversations are both compliant and engaging.* Take ownership and responsibility for your workload, pipeline and performance, maintaining focus and self‐motivation to deliver results.* Keep fully up to date with the newest offers available and savings that can be made as Let Alliance customer, using this knowledge to support sales and retention.* Achieve or exceed targets on all quality assessments, ensuring calls meet regulatory requirements and internal standards.* Work closely with all departments to deliver exceptional service and seamless customer journeys.* Provide feedback and suggestions to the Customer Development Team to help refine campaigns, processes and customer experience.* Input accurate data into all necessary logs, trackers and databases to record activity, outcomes and customer details, providing clear MI and audit trails.* Report any problems encountered to your Team Leader or, in their absence, to a supervisor.* Identify and recommend improvements to current working practices as required.* Prepare for and participate in monthly performance reviews, annual performance and development appraisals, and team meetings.* Carry out any other tasks as directed by Team Leaders or the Manager.**What can we offer you?*** Competitive salary* 26 days holiday allowance with the option to buy additional days* Death in Service benefit of x4 salary* Company pension scheme* Enhanced maternity and paternity leave packages* A flexible benefits package which allows you to add additional benefits to your overall package* Benefits portal offering discounts days out, restaurants, travel and many more* Purpose built, modern office with free parking and on-site subsidised bistro* A comprehensive learning & development framework to support your career development* Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity* PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.**If you'd like to be part of our brilliant team, get in touch!**GCSE in English Language and Maths (or equivalent); Computer literate (Essential)**Experience and Knowledge**Previous customer service experience; Proven sales experience; Experience of working to targets (Essential)Experience in a fast paced target driven environment (Essential)Experience of regulated products; Non‐advised/advised selling; Financial/insurance experience (Desirable)**Skills/Aptitude**Bubbly, engaging telephone manner; Customer centric; Excellent communication skills; Influencing skills; Organisational skills; Strong people skills; Able to thrive under pressure in a fast‐paced, target‐driven environment (Essential)Presentation skills (Desirable)**Attitude**Results orientated; Self‐motivated; A natural “go getter”; Positive and resilient; Team player (Essential)Job Type: Full-timeBenefits: * Casual dress* Company pension* Free parking* On-site parking Application question(s): * You must have previous experience in either a sales or customer service role. Candidates without this, will not be considered.