Tenant Liaison Officer

Think Recruitment; Rushden; On-site; GBP 33,000 - 34,000; Full time

Job summary

Think Recruitment is seeking a Tenant Liaison Officer for a social housing refurbishment project in Rushden. The role focuses on resident liaison, keeping tenants informed, arranging access and coordinating appointments throughout the works.

The ideal candidate will have previous experience in tenant liaison or housing roles, experience in social housing or maintenance, and strong communication and organisational skills. The position is based on-site in Rushden and offered on a contract basis.

Qualifications

• Previous experience in Resident Liaison Officer / Tenant Liaison Officer / Housing Officer.
• Experience in social housing, refurbishment or maintenance.
• Confident dealing with residents and managing queries or complaints.
• Strong communication and organisational skills.

Responsibilities

• Acting as the main point of contact for residents throughout the works.
• Keeping tenants informed of upcoming works, programmes and changes.
• Arranging access to properties and coordinating appointments.
• Liaising with Site Managers, subcontractors and the client.
• Dealing with resident queries, concerns and complaints.
• Carrying out resident visits and welfare checks where required.
• Supporting the project team with smooth delivery of refurbishment programme.
• Maintaining accurate records of resident communications and issues.
• Helping to resolve problems quickly and professionally.

Skills

Resident liaison

Communication skills

Organisational skills

Professional demeanor

Job description

Tenant Liaison Officer

Location: Rushden

Start Date: ASAP

Duration: Ongoing

Rate: £24.25 per hour

Tenant Liaison Officer - Social Housing Refurbishment - Rushden

I'm working with a social housing contractor delivering refurbishment works in Rushden and they're looking for an experienced Tenant Liaison Officer to join the team.

The Role

• Acting as the main point of contact for residents throughout the works
• Keeping tenants informed of upcoming works, programmes and any changes
• Arranging access to properties and coordinating appointments
• Liaising with Site Managers, subcontractors and the client
• Dealing with resident queries, concerns and complaints
• Carrying out resident visits and welfare checks where required
• Supporting the project team with the smooth delivery of the refurbishment programme
• Maintaining accurate records of resident communications and issues
• Helping to resolve any problems quickly and professionally

Key Requirements:

• Previous experience as a Resident Liaison Officer / Tenant Liaison Officer / Housing Officer
• Experience within social housing, refurbishment or maintenance
• Confident dealing with residents and managing queries or complaints
• Strong communication and organisational skills
• Professional and approachable manner
• Construction or housing experience preferred