Tenant Experience Champion - Customer Advisor

Two Rivers Housing; Dymock; On-site; GBP 21,000 - 27,000; Full time

Job summary

Two Rivers Housing is seeking a dedicated Customer Advisor to act as the first point of contact for tenants, delivering human-centric service and helping resolve enquiries with care and empathy.

You will support tenants by phone, email, letter, text, or in person, building positive relationships and guiding enquiries through to completion while ensuring documentation aligns with policies and regulations.

Qualifications

• Experience delivering human-centric customer service to tenants.
• Excellent communication and active listening skills.
• Ability to identify underlying issues and provide solutions.

Responsibilities

• Serve as first point of contact for tenants via phone, email, letter, text, or in person.
• Resolve enquiries with empathy, ensuring issues are addressed and documented.
• Build positive relationships and support resolution through to completion.
• Record customer contacts in line with policies and regulations.

Skills

Active listening

Empathy

Customer service

Communication

Job description

Two Rivers Housing is seeking a dedicated Customer Advisor to act as the first point of contact for tenants, delivering human-centric service and helping resolve enquiries with care and empathy.

You will support tenants by phone, email, letter, text, or in person, building positive relationships and guiding enquiries through to completion while ensuring documentation aligns with policies and regulations.