Tenancy Sustainment Team

Morgan Hunt UK Ltd; West End; Hybrid; GBP 19,000 - 28,000; Full time

Job summary

Central Recruitment is recruiting for a PRS Caseworker to support clients across London, working 37.5 hours weekly in a hybrid role that involves office work in King’s Cross and some home-based duties.

The role requires delivering strengths-based, person-centred support to people experiencing homelessness, and proactively sourcing affordable private rented accommodation with landlords and agents. Temporary cover for ~2 months.

Qualifications

• Experience delivering strengths-based, person-centred support to homeless individuals.
• Understanding of moving into and sustaining private rented accommodation.
• Knowledge of the private rented sector and landlord liaison desirable.
• Understanding welfare benefits, financial inclusion and tenancy issues.
• Knowledge of safeguarding, risk management and safety planning.
• Awareness of health needs of homeless individuals.
• Ability to translate assessments into clear, outcome-focused plans.
• Strong communication and negotiation with landlords and professionals.

Responsibilities

• Manage a caseload of 10-15 clients with regular one-to-one support.
• Complete strengths-based assessments identifying needs and goals.
• Co-produce personalised support and move-on plans.
• Source suitable private rented accommodation across London.
• Liaise with landlords/agents to secure tenancy.
• Explore alternative housing pathways when PRS is unsuitable.
• Support tenancy responsibilities including rent and arrears.
• Identify risks to tenancy and plan actions.
• Build relationships with statutory and community services.
• Coordinate with housing, benefits, health and other services.
• Support access to education, training, employment and social inclusion.

Skills

Caseload management

Strengths-based approach

Communication

Negotiation

Relationship building

Independent working

Resettlement support

Job description

Please liaise directly with the named contact person. Each agency can forward up to a maximum of 3 CVs for this position.Central Recruitment is currently recruiting for a PRS Caseworker, to work Pan-London. The service provides support to people with lived experience of homelessness to resettle into and sustain independent PRS Housing.

The successful candidate will be required to work 37.5 hours per week, working Monday - Friday, 9AM - 5PM. Temporary cover is required for approximately 2 months. The pay rate for this role is £15.29 per hour, with £1.85 holiday pay, totalling £17.14 per hour.

Please note: this is a hybrid working role which involves working from the office in King Cross, supporting clients across the community and occasionally working from home.

In this position, you will be required to:

• Hold a caseload of 10-15 key clients and provide regular, purposeful one-to-one support, reviewing plans and interventions in response to client progress and changing needs
• Complete strengths-based assessments with new clients, identifying their needs, strengths, goals and priorities for support.
• Co-produce personalised support, safety and move-on plans that promote choice, independence and progression.
• Proactively source suitable and affordable private rented accommodation across London in line with client needs and available resources
• Liaise and negotiate with landlords and agents to support clients to secure appropriate accommodation and understand tenancy requirements.
• Explore alternative housing pathways and move-on options where PRS accommodation is no longer suitable or sustainable.
• Support clients to understand and manage their tenancy responsibilities, including rent, household bills, arrears, property standards and neighbour relations
• Work with clients to identify issues that may place their tenancy at risk and develop clear actions to address these.
• Build effective relationships with statutory, voluntary and community services to ensure clients can access coordinated support
• Liaise with housing, benefits, health, substance use and other specialist services according to individual client need.
• Support clients to access education, training, employment, community activities and other opportunities that strengthen social inclusion and independence.

Please note: this role involves lone working

To apply for this role, you must have;

• Experience of delivering strengths-based, person-centred support to people experiencing homelessness, housing instability or multiple disadvantage.
• Experience or a strong understanding of supporting people to move into and sustain private rented accommodation.
• Knowledge of the private rented sector and the factors affecting access to affordable PRS accommodation, with experience of working with landlords or letting agents desirable.
• Understanding of welfare benefits, financial inclusion and tenancy-related issues, including supporting people to manage bills, debts and arrears.
• Knowledge of safeguarding, risk management and safety planning within community-based support.
• Understanding of common physical and mental health needs experienced by people affected by homelessness, including barriers to accessing healthcare and support.
• Ability to complete effective assessments and translate identified strengths and needs into clear, outcome-focused support and safety plans.
• Ability to build purposeful relationships that enable clients to lead their own goals, make informed choices and develop greater independence and resilience.
• Ability to deliver effective resettlement and tenancy sustainment support, including responding constructively where a tenancy may be at risk.
• Strong communication, negotiation and partnership-working skills, with the ability to engage landlords, agencies and other professionals and advocate effectively for clients.

Please note: work related travel expenses/milage will be reimbursed for this role