Tenancy Sustainment Officer

Confidential; Stoke-on-Trent; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave increasing to 30

Two extra days leave for no unplanned

Access to Thrive app

Access to Medicash

Pension Plan

Death in Service benefit

Multidimensional wellbeing programmes

Job summary

Adullam Homes Housing Association Ltd is seeking a Service Coordinator to provide housing management support for people with complex needs who are homeless or rough sleeping in Stoke. You will assess eligibility, conduct safety checks, and help users gain independent living skills through budgeting and financial inclusion work.

The role is full-time (37.5 hours) with a shift pattern 8am–10pm, some weekend work, and a salary of £27,085.50 plus generous benefits.

Qualifications

• Experience with housing support for vulnerable individuals.
• Ability to overcome barriers to housing for those excluded from the housing register.
• Organised multitasker who follows policy and processes.
• Practical skills to support service users in activities of daily living for independence.
• Experience recording tenancy notes via online CRM on PC and tablet.
• Experience managing rent accounts and arrears processes.
• Knowledge of health & safety and maintaining premises.
• Experience safeguarding policies and reporting concerns.
• Willingness to work within a Christian ethos.

Responsibilities

• Assess people for eligibility against scheme criteria.
• Move-in tasks: safety checks, home inspections, budgeting support.
• Help service users develop budgeting and financial inclusion skills.
• Work across full-time schedule, including some weekend shifts.

Skills

Housing management

Vulnerable individuals awareness

Multitasking

Policy & process adherence

Daily living support

CRM reporting

Rent accounts & arrears

Health & safety

Safeguarding

Christian ethos alignment

Tools

CRM system

Job description

Could you be out missing piece?

Adullam has opportunities available to join our national award-winning support team in Stoke.

About the role Service Coordinator

• The main purpose of this role is to provide housing management related support to people with multiple and complex needs as part of a service for those who have lost their home or been rough sleeping.
• You will be responsible for assessing people for the scheme against criteria.
• Once moved in you will ensure the standard of their home by completing safety tasks and home inspections and assisting service users to develop the skills needed to manage a home via budgeting and financial inclusion work.
• The role is full time of 37.5 hours per week. The shift pattern is 7.5 hours a day between the hours of 8am and 10pm and includes some weekend working.

You will be expected to work within the organisation's charitable aims and objectives and contribute to the maintenance and development of the Association's values, culture, and ethos.

About you

We are looking for a Tenancy sustainability Officer with:

• An awareness of issues relating to vulnerable individuals and those that have faced multiple disadvantages.
• Experience of overcoming barriers to housing faced by those who may be excluded from the housing register.
• An organised person who can multitask
• A tasks completer / finisher with an evidenced ability to follow policy and processes.
• Practical skills to support service users in activities of daily living required for independence.
• Skills in recording and reporting tenancy notes via an online Customer Relationship Management system; both online and via a mobile device such as a tablet.
• Skills and experience in managing rent accounts and following arears processes.
• Experience of health and safety and a track record of maintaining standards of premises
• Experience of working within safeguarding policies and procedures and of identifying, monitoring, and reporting safeguarding concerns.
• An ability to demonstrate our values and behaviours and work within our Christian ethos.

Although lived experience is not essential, it is welcomed as part of our workforce.

Adullam understands that lived experienced means people have valuable, direct knowledge of how it feels to be in receipt of support services, and what needs to change for the better.

Our offer to you

We are a friendly, people-focused organisation making sure to prioritise and take care of the overall wellbeing of our staff, whilst helping them strive for excellence and reach their full potential. There is training available to help you progress in your chosen career and friendly but focused management that will help oversee your growth.

This role is salaried at £27,085.50 dependent on experience and skill set evidenced at interview.

In addition to your salary, we also have a list of generous benefits and initiatives that will help support you and your family, both in and outside the workplace.

• 25 days annual leave increasing to 30 days with service, plus Bank Holidays
• Two extra days leave for no unplanned absences each calendar year
• Access to Thrive app
• Access to Medicash
• Pension Plan
• Death in Service benefit
• Multidimensional wellbeing programmes and family friendly policies for staff

About us

• Adullam Homes Housing Association Ltd is a Community Benefit Society, an Association created to support vulnerable individuals and households.
• Adullam provides quality accommodation and support as an organisation motivated and informed by our Christian ethos.
• We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.

We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.

Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. As part of our commitment to safer recruitment, the successful candidate will be subject to an Enhanced with Barred List Adult Only DBS check, scrutiny of employment history, satisfactory pre-employment checks and robust references checks.

Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships.

We reserve the right to close this vacancy early and/or make an appointment before the advertised closing date if a suitable candidate is identified.

Adullam Homes Housing Association was created in 1972 to support vulnerable individuals and households. From the simple beginning of a single property in Birmingham, Adullam has expanded into new geographical locations and developed new services.

Over the years it has introduced and run innovative projects to offer tenants, residents and service users opportunities for housing, support, education and training.

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