Tenancy Sustainment Officer

Telford & Wrekin Council; Shrewsbury; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Staff benefits and discounts

Free on-site parking

Generous leave entitlement (24 days +

Job summary

Telford & Wrekin Council is seeking a Tenancy Sustainment Officer to help vulnerable clients sustain their tenancy and prevent homelessness. You will support tenants with budgeting, tenancy management and access to supportive services, while coordinating with landlords to secure housing solutions.

The role involves face-to-face work, office tasks and some home-working; full training will be provided for motivated candidates, and a diverse, inclusive culture is promoted.

Qualifications

• Experience in a similar role is desirable but not essential.
• Full training will be given.

Responsibilities

• Provide support to tenants to maintain tenancy and prevent homelessness.
• Work with landlords to encourage housing and link tenants with support services.

Job description

This is an exciting opportunity for someone that is passionate about making a difference to the lives of people that are homeless or at risk of becoming homeless. Tenancy Sustainment Officers work face to face with their customers as well as in an office environment with customers and spend time working from home.

Experience in a similar role is desired but not essential for a motivated candidate, full training will be given.

A Tenancy Sustainment Officer provides support to clients to ensure they maintain their tenancy and prevent them from becoming homeless. Working with both the tenant and landlord to ensure the tenancy is sustained through supporting the tenant in managing and maintaining their tenancy through advice on budgeting, tenancies, advice and linking with other support services, lifestyle skills. Providing reassurance to landlords that we will support tenants in meeting their tenancy agreement and encourage more landlords to house clients who are either rough sleeping or likely to become homeless.

If you have any questions about this post please feel free to email [e-mail].

At Telford & Wrekin Council, we know that having a diverse workforce is key to providing the best possible services to our community. We celebrate having a diverse and inclusive culture where people are able to be themselves at work, and everyone has a voice.

Posts working with children or vulnerable groups will be subject to an appropriate criminal records check. It is an offence to apply for a role that involves engaging in regulated activity with children and adults in vulnerable circumstances if you are barred from working with one or both of these groups.

A CV template is available if you do not already have a CV.

We value our employees and offer staff rewards and plenty of opportunities for personal development and career progression including:

• Competitive rates of pay
• Automatic access to a secure, flexible and tax efficient Local Government Pension Scheme
• Staff benefits and discounts including salary sacrifice schemes
• Free on-site parking
• Generous leave entitlement (24 days rising to 32 days) plus 8 bank holidays and an additional concessionary day
• Free access to our employee assistance programme and confidential counselling
• Flexible and mobile working policy - we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home – our approach is to promote greater level of flexible working around personal and family commitments

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Please note that Telford & Wrekin Council do not hold a sponsorship licence for visas.

Attached documents

Tenancy Sustainment Officer Job Description