Tenancy Support Worker

SPEAR London; Royal Borough of Kingston upon Thames; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Generous holiday

Wellbeing & EAP

Health support

Cycle to Work

Season ticket loan

Moving house day

Life assurance

Family-friendly policies

Career development

Blue Light Card

Job summary

SPEAR London is a charity dedicated to ending homelessness across South West London and beyond. You will work alongside people who are homeless or at risk, helping them set goals and secure tenancy stability.

In this role you’ll deliver crisis intervention, welfare support, and lead case reviews with partner agencies while managing a compassionate caseload with care and accuracy. Your impact will be felt every day as you help people achieve lasting stability.

Responsibilities

• Crisis intervention and welfare benefits support
• Leading case reviews with partner agencies
• Managing a caseload with care and accuracy
• Building trusting relationships to tackle isolation and exclusion
• Working creatively and with emotional resilience to overcome challenges

Job description

We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non‑recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person‑centred, trauma‑informed approach, building trust and supporting people to achieve long‑term stability and independence.

ABOUT YOU

Working side‑by‑side with people who are homeless or at risk of it, you'll help them take charge of their journey — setting goals, building skills, and securing the stability of a tenancy they can call their own. Your day‑to‑day will span everything from crisis intervention and welfare benefits support to leading case reviews with partner agencies, all while managing a caseload with care and accuracy. You'll build the kind of trusting relationships that tackle isolation and exclusion head‑on, working creatively and with emotional resilience to overcome whatever challenges arise. If you're driven by making a tangible, lasting difference in people's lives, this is a role where your impact will be felt every single day.

YOUR BENEFITS

• - Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
• - Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
• - Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
• - Cycle to Work – Save on a new bike and accessories through salary sacrifice
• - Season ticket loan – Interest‑free loan for annual travel passes
• - Moving house day – Extra day of leave when you move home
• - Financial security – Life assurance (4x salary) and interest‑free emergency staff loan
• - Family‑friendly policies – Enhanced maternity and adoption pay, plus flexible working options
• - Career development – Ongoing training, learning and progression opportunities
• - Blue Light Card – Discounts across a wide range of shops, restaurants and services