Tenancy Support Coordinator

Change Grow Live; Maidstone; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Pension scheme

Wellness hour each week

Training and career progression

Refer a Friend voucher scheme

25 days annual leave + bank holidays

Job summary

Change Grow Live in Maidstone is seeking a dedicated Tenancy Support Co-ordinator to help individuals at risk of homelessness sustain tenancies. The role requires delivering wraparound support, coordinating with health and social care, and improving access to local services.

You will work across West Kent with travel to communities, requiring a valid UK driving licence and a commitment to safeguarding and welfare.

Qualifications

• Minimum of 12 months experience facilitating tenancy sustainment and creating positive community connections.
• Knowledge of benefits and applying for benefits to support service users.
• Ability to engage with diverse individuals and manage challenging behaviour.

Responsibilities

• Establish referral pathways for individuals at risk of homelessness.
• Provide wraparound support in emergency or temporary/supported accommodations.
• Prioritise caseload based on crisis intervention and needs.
• Collaborate with health, social care, local authorities and partners to prevent homelessness and improve joint working.
• Support budgeting, education, training and employment while maintaining engagement in services.

Skills

UK driver’s licence

Tenant sustainment

Benefits knowledge

Communication skills

Community engagement

Job description

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

Are you looking for a rewarding career where you can use your passion and skills to help others? We’re looking for a passionate and committed Tenancy Support Co-ordinator with a particular interest in working with people who are at risk of becoming homeless and require support to maintain or start new tenancies.

Where: Maidstone

Full Time Hours: 37.5 per week

Contract: Fixed term contract until 31st March 2027

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

About the role:

• Establish effective communication and referral pathways for those individuals who are at risk of homelessness and in contact with other health and care agencies
• Provide wrap around support in emergency/temporary/supported accommodations
• Prioritise caseload depending on crisis intervention and severity of needs
• Attend relevant multi-disciplinary team meetings supporting links to health and social care services, peer support networks, community assets and mutual aid
• Work closely with the local authority, Health & Social care sector, partners and any provision linked to preventing Homelessness and improve joint working
• Increase and enhance partnership working with primary care, mental health services, housing and other voluntary organisations who are supporting individuals at risk of losing tenancies
• Provide wrap around support on budgeting, education, training and employment whilst continuing to support their engagement in structured services

About you:

• A valid UK driver’s licence and access to your own vehicle are essential for this role, which involves regular community and home visits, as well as co-location within local authorities across West Kent.
• An understanding and knowledge of the harmful effects associated with drug and Alcohol use in relation to health, social welfare, housing, employment and personal relationships

• Minimum of 12 months experience facilitating successful tenancy sustainment and working to achieve positive community connections
• Knowledge of benefits and applying for benefits in a supportive role
• The experience of engaging with a wide variety of individuals with a variety of backgrounds and needs
• The ability to work with and manage challenging behaviour
• Knowledge of local services and relevant interventions to support and sustain recovery especially related to training and education
• Knowledge of local registered social landlords and tenancy issues that affect our service user group

What we will give to you:

• 25 days of annual leave, plus bank holidays. Additionally, you’ll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• Several benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Refer a Friend voucher scheme

If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role.

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Salary Range (pro rata if part time)

CGL points 23 to 28 (£28,557.79 - £32,802.41)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Closing Date

4/10/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Julie Jackson | [e-mail]