Recovery Worker - Homelessness Team

Change Grow Live; Croydon; On-site; Confidential; Full time

Benefits offered by this job

25 days annual leave

Wellness hour

Wellbeing support

Pension scheme

Employee discounts

Learning and development

Career progression

Inclusive culture

Job summary

Change Grow Live in Croydon is seeking two Homelessness Team Recovery Workers to join our Croydon service and help people access the support they need. You will work across housing, health and social care with individuals in hostels and temporary accommodation, building relationships and coordinating care to move people towards stability.

This role is full-time (37.5 hours) with a commitment to person-centred, strengths-based support and collaboration with multiple agencies.

Qualifications

• Experience supporting people experiencing homelessness, rough sleeping or insecure housing situations.

Responsibilities

• Build relationships with individuals in hostels and temporary accommodation to access support.
• Coordinate support across housing, health, social care and community partners.
• Engage people who may have previously found services difficult to access and create pathways that are inclusive and person-centred.
• Advocate for clients and work with multiple agencies to remove barriers and promote continuity of care.
• Attend multi-disciplinary meetings with health and housing colleagues.
• Support individuals to access treatment and move into longer-term accommodation.

Skills

Experience supporting people

Relationship building

Communication skills

Independent work

Engaging diverse backgrounds

Calm in challenging situations

Person-centred support

Job description

Homelessness Team Recovery Worker (x2 Posts)

Croydon | Full Time | 37.5 Hours | Permanent

Home is more than a roof over someone's head.

It's safety. Stability. Belonging.

Yet every day, people across Croydon face the reality of sleeping rough, living in temporary accommodation or moving between insecure living arrangements. Alongside homelessness, many are navigating challenges linked to substance use, physical health, mental health, trauma, social isolation and exclusion.

At Change Grow Live, we believe that everyone deserves the opportunity to build a healthier, safer and more fulfilling future.

We're looking for two Homelessness Team Recovery Workers to join our Croydon service and help some of the most vulnerable people in our community access the support, services and opportunities they need to move forward.

Guided by our values to Be Open, Be Compassionate and Be Bold, you'll be part of a team that believes lasting change is possible, no matter where someone's journey begins.

Why this role matters

Nobody chooses a life without stability, security or support.

People experiencing homelessness often face multiple and interconnected challenges that can create barriers to accessing healthcare, treatment, housing and wider community services. Too often, they are required to navigate complex systems at a time when stability can feel out of reach.

This role helps change that.

The Opportunity

This is more than a recovery role.

It's an opportunity to work at the heart of a partnership approach that brings together housing, health, social care and community organisations to improve outcomes for people experiencing homelessness.

Working across Croydon, you'll spend time building relationships with individuals in hostels, shelters, temporary accommodation and community settings, helping them access the support they need to achieve their goals. You'll work proactively to engage people who may have previously found services difficult to access and help create pathways that are responsive, inclusive and person‑centred.

You'll coordinate support across a range of partners, ensuring people are connected to treatment services, healthcare providers, housing teams, peer support networks and wider community resources. By advocating for those you support and working collaboratively across multiple agencies, you'll help remove barriers, strengthen engagement and promote continuity of care.

No two days will be the same. One day you may be attending a multi-disciplinary meeting with health and housing colleagues. Another might involve supporting an individual to access treatment, reconnect with services or move successfully into longer-term accommodation.

Throughout it all, you'll be helping people recognise their strengths, build confidence and take positive steps towards a healthier and more stable future.

The Details

Where

Croydon

Hours

Full time, 37.5 hours per week

Allowances

• Please note Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

About You

We're looking for people who combine empathy, resilience and determination with a genuine commitment to supporting those facing multiple and complex challenges.

You may already have experience working with people who are homeless, vulnerably housed or experiencing social exclusion. Your background could be within homelessness services, housing, substance use, mental health, criminal justice, social care or another community-based support setting.

You'll Bring

• Experience supporting people experiencing homelessness, rough sleeping or insecure housing situations
• The ability to build positive relationships with individuals facing complex challenges
• Strong communication skills and confidence working with a range of partner organisations including health, housing and social care services
• The ability to work independently, remotely and with a high degree of personal initiative
• Experience engaging people from diverse backgrounds and cultures
• A calm and professional approach when managing challenging situations
• A commitment to person‑centred, strengths-based support

Most importantly, you'll believe that everyone deserves the opportunity to access support, achieve their goals and build a brighter future.

What We Offer

At Change Grow Live, we're committed to supporting our colleagues just as passionately as we support the people who access our services.

Our benefits include

• 25 days annual leave plus bank holidays, increasing to 30 days with service
• A paid weekly Wellness Hour
• Access to our Wellbeing Hub and Employee Assistance Programme
• Contributory pension scheme
• A wide range of employee discounts and benefits
• Ongoing learning and development opportunities
• Career progression within one of the UK's leading health and social care charities
• A supportive, inclusive and values-led culture

A Place Where Everyone Belongs

We are committed to creating a workforce that reflects the diversity of the communities we serve.

We actively encourage applications from people of all backgrounds, identities and experiences, including those with lived experience of recovery, homelessness or social exclusion. We know that diverse perspectives help us provide better support and create stronger services.

Even if you don't meet every requirement listed, we'd encourage you to apply if you're excited by the opportunity and believe you can make a difference.

Help People Move Towards Stability, Hope and Opportunity

If you're looking for a career where your compassion, persistence and commitment can help transform lives, we'd love to hear from you.

A Note About Using AI In Your Application

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you. We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles. There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

Please note This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. Unfortunately, we are unable to support new visa applications or visa extensions for this position.

We reserve the right to close this vacancy early if we receive a high volume of applications, therefore early application is encouraged.

CGL points 23 to 28 (£28,557.79 - £32,802.41)

Outer London Weighting (£2,250.61)

27/9/2026

Damion Mulrain | [e-mail]

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.