Tenancy Specialist

Reed; Greater London; Hybrid; GBP 30,000 - 37,000; Full time

Job summary

Reed in London is seeking a Tenancy Specialist to join a busy housing team on a long-term temporary contract. The role is based in Penge with hybrid working and offers a rate of £22.03 per hour PAYE or £27.10 per hour Umbrella. You will manage tenancy matters, support residents to sustain tenancies, and handle complex housing issues.

The successful candidate will have tenancy management experience, knowledge of housing legislation, and strong communication skills. Immediate start available.

Qualifications

• Experience in tenancy management or housing management.
• Strong knowledge of housing legislation and tenancy management principles.
• Experience handling complex resident cases and tenancy breaches.
• Excellent communication and relationship-building skills.
• Strong organisational and problem-solving abilities.
• Good IT skills and experience with housing management systems.

Responsibilities

• Manage a varied caseload of tenancy management matters.
• Support residents to sustain their tenancies and access services.
• Investigate tenancy breaches and implement interventions.
• Manage safeguarding and complex vulnerability cases.
• Collaborate with internal and external stakeholders.
• Ensure compliance with housing policies and procedures.
• Maintain accurate case records and reports.

Skills

Tenancy management

Housing legislation

Communication

Organisational skills

Problem-solving

IT skills

Tools

Housing management systems

Job description

Location: Penge, London (Hybrid Working)
Contract: Temporary Contract until March 2027
Hours: Full-Time
Rate: £22.03 per hour PAYE or £27.10 per hour Umbrella

The Opportunity

We are currently recruiting for a Tenancy Specialist to join a busy housing team based in Penge, London, on a long-term contract through to March 2027.

This is an excellent opportunity for an experienced housing professional to play a vital role in delivering high-quality tenancy management services, supporting residents, sustaining tenancies and resolving complex housing management issues.

Working on a hybrid basis, you will manage a designated caseload while working closely with residents, colleagues and external agencies to ensure positive outcomes are achieved.

Key Responsibilities

• Manage a varied caseload of tenancy management matters.
• Support residents to sustain their tenancies and access appropriate services.
• Investigate tenancy breaches and implement appropriate interventions.
• Manage safeguarding and complex vulnerability cases.
• Work collaboratively with internal and external stakeholders.
• Ensure compliance with housing policies and procedures.
• Maintain accurate case records and reports.
• Deliver excellent customer-focused housing services.

Essential Requirements

• Previous experience within tenancy management, housing management or neighbourhood services.
• Sound understanding of housing legislation and tenancy management principles.
• Experience dealing with complex resident cases and tenancy breaches.
• Excellent communication and relationship-building skills.
• Strong organisational and problem-solving abilities.
• Good IT skills and experience using housing management systems.
• Ability to work independently and effectively prioritise workloads.

What's on Offer?

Long-term contract until March 2027

Hybrid working arrangement

Based in Penge, London

£22.03 per hour PAYE or £27.10 per hour Umbrella

Immediate start available

Opportunity to work for a respected housing organisation

Meaningful and rewarding role supporting residents and communities

If you're an experienced Tenancy Specialist, Housing Officer, Tenancy Officer, Housing Management Officer, Neighbourhood Officer or Resident Services Officer, we'd love to hear from you.