Tenancy Services Officer: Customer-Focused, Remote Working

Daniel Owen Ltd.; Greater London; Hybrid; GBP 75,079,000 - 85,962,000; Full time

Job summary

Daniel Owen Ltd. is seeking a Tenancy Services officer in London to help deliver responsive tenancy services, manage a range of housing projects, and guide residents through complex cases.

In this hybrid role, you will join a close-knit team, work with the Neighbourhood Response and Customer Service teams, and attend offices and residents' homes as required. Regular home working is supported.

Responsibilities

• Deliver responsive tenancy services to customers across diverse housing projects.
• Assist with sign up and needs assessment of customers and handover of Regeneration properties.
• Support vulnerable customers and help resolve complaints; coordinate with Neighbourhood Response and Customer Service teams.

Job description

Daniel Owen Ltd. is seeking a Tenancy Services officer in London to help deliver responsive tenancy services, manage a range of housing projects, and guide residents through complex cases.

In this hybrid role, you will join a close-knit team, work with the Neighbourhood Response and Customer Service teams, and attend offices and residents' homes as required. Regular home working is supported.