Tenancy Rights & Enforcement Officer (Hybrid)

Crawley Borough Council; Northgate; Hybrid; GBP 36,000 - 39,000; Full time

Job summary

Crawley Borough Council is seeking a Tenancy Relations Officer on a 12-month fixed term contract to protect tenants and promote lawful landlord practices in the borough. You will handle disputes, advise on tenancy law, and undertake enforcement actions as needed.

You will manage complex caseloads, conduct investigations, and collaborate with partners to prevent homelessness while delivering training and maintaining case records.

Qualifications

• Extensive knowledge of landlord and tenant legislation.
• Experience in a housing or tenancy-related role within a customer-focused environment.
• Proven ability to manage disputes, undertake enforcement action and represent cases in court.
• Experience carrying out PACE interviews and handling confrontational situations.
• Excellent organisational and written/verbal communication skills.

Responsibilities

• Provide expert advice to tenants and landlords on tenancy rights, responsibilities, and housing legislation.
• Investigate complaints including illegal eviction and harassment, gathering evidence and conducting PACE interviews.
• Take enforcement action where required, including preparation of prosecution reports and court representation.
• Support Rent Repayment Order applications and deposit compensation claims.
• Work proactively to prevent homelessness through early intervention and tenancy sustainment.
• Liaise with internal teams, the police, legal advisors, housing charities and neighbouring authorities.
• Deliver workshops, training and information sessions for landlords and tenants.
• Maintain accurate case records and produce reports on trends and service outcomes.
• Keep up to date with changes in legislation, case law and best practice.

Skills

Landlord & tenant law

Dispute resolution

Court representation

PACE interviews

Communication skills

Organisational skills

Education

Housing qualification

Job description

Crawley Borough Council is seeking a Tenancy Relations Officer on a 12-month fixed term contract to protect tenants and promote lawful landlord practices in the borough. You will handle disputes, advise on tenancy law, and undertake enforcement actions as needed.

You will manage complex caseloads, conduct investigations, and collaborate with partners to prevent homelessness while delivering training and maintaining case records.