Tenancy Progression Coordinator

FirstPort Limited; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Employee assistance programme

competitive holiday allowance + public

charity matching and payroll giving

contribution towards eye care tests

birthday leave

health cash plan plus a range of other

Job summary

Campions is seeking a Tenancy Progression Coordinator at Tower Bridge to prepare, issue and manage tenancy documentation and ensure compliance with lettings regulations. You will support progression from offer to move-in, coordinate references and deposits, and keep records up to date across CRM and tenancy systems.

Join a team focused on accurate documentation, timely service, and proactive client support, with opportunities to refer clients to other property services and contribute to process

Qualifications

• Minimum 1–2 years' experience in lettings administration, tenancy progression, or a property administration role.
• Good understanding of residential lettings processes and compliance requirements.
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Experience using tenancy management or CRM systems is desirable.
• Customer-focused with a proactive and professional approach.

Responsibilities

• Prepare and issue tenancy documentation for new tenancies, renewals, tenancy variations, and short-let agreements.
• Ensure documentation complies with current lettings legislation and internal compliance requirements.
• Process standard tenancy agreements and escape non-standard agreements where appropriate.
• Maintain accurate and compliant tenancy records.
• Manage tenancy progression from offer acceptance through to move-in.
• Coordinate references, compliance documentation, deposits, and tenancy paperwork.
• Ensure all documentation is completed within agreed service levels.
• Keep internal systems updated with accurate information.
• Work closely with Lettings Negotiators, Branch Managers, and Operations teams.
• Provide regular updates on tenancy progression.
• Respond promptly to tenancy documentation queries and support colleagues with procedural guidance.
• Meet departmental KPIs for turnaround times, response times, and compliance accuracy.
• Ensure tenancy files meet audit and quality standards.
• Escalate issues or risks that may impact tenancy completion.
• Maintain accurate records using CRM and tenancy management systems.
• Ensure digital filing is complete and audit-ready.
• Support reporting and operational administration as required.
• Identify opportunities to refer clients to Property Management, Sales, or other company services.
• Promote Rent Protection and other relevant services where appropriate.

Skills

Organisation

Communication

MS Office

CRM systems

Attention to detail

Multitasking

Customer service

Job description

Job Advert

Tenancy Progression Coordinator

LOCATION

Tower Bridge

PURPOSE

The Tenancy Progression Coordinator is responsible for preparing, coordinating, and administering tenancy documentation while ensuring compliance with current lettings legislation and company policies. The role supports the smooth progression of new tenancies, renewals, tenancy variations, and short-let agreements by working closely with Front Office and Lettings Operations teams to deliver an efficient and compliant service.

KEY RESPONSIBILITIES

Tenancy Documentation & Compliance

• Prepare and issue tenancy documentation for new tenancies, renewals, tenancy variations, and short-let agreements.
• Ensure documentation complies with current lettings legislation and internal compliance requirements.
• Process standard tenancy agreements and escape non-standard agreements where appropriate.
• Maintain accurate and compliant tenancy records.

Tenancy Progression

• Manage tenancy progression from offer acceptance through to move-in.
• Coordinate references, compliance documentation, deposits, and tenancy paperwork.
• Ensure all documentation is completed within agreed service levels.
• Keep internal systems updated with accurate information.

Stakeholder Communication

• Work closely with Lettings Negotiators, Branch Managers, and Operations teams.
• Provide regular updates on tenancy progression.
• Respond promptly to tenancy documentation queries and support colleagues with procedural guidance.

Service Standards

• Meet departmental KPIs for turnaround times, response times, and compliance accuracy.
• Ensure tenancy files meet audit and quality standards.
• Escalate issues or risks that may impact tenancy completion.

Systems & Administration

• Maintain accurate records using CRM and tenancy management systems.
• Ensure digital filing is complete and audit-ready.
• Support reporting and operational administration as required.

Business Opportunities

• Identify opportunities to refer clients to Property Management, Sales, or other company services.
• Promote Rent Protection and other relevant services where appropriate.

Team Contribution

• Work collaboratively with colleagues to support team objectives.
• Contribute to a positive and professional working environment.
• Assist with departmental projects and process improvements when required.

SKILLS & EXPERIENCE

• Minimum 1–2 years' experience in lettings administration, tenancy progression, or a property administration role.
• Good understanding of residential lettings processes and compliance requirements.
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Experience using tenancy management or CRM systems is desirable.
• Customer-focused with a proactive and professional approach.

About The Company

Campions:

Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference:

Benefits:

• Employee assistance programme
• competitive holiday allowance + public holidays
• charity matching and payroll giving
• contribution towards eye care tests
• birthday leave
• health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.