Tenancy Manager: Lettings Operations & Compliance

Jones Lang LaSalle Incorporated; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Jones Lang LaSalle Incorporated in London is seeking a Tenancy Manager to oversee lettings administration from instruction to completion, ensuring compliance and high service standards in a fast-paced environment.

You will manage CRM inputs, AML checks, landlord documents, marketing listings, compliance checks, and deal paperwork, coordinating with negotiators and accounts to deliver accurate tenancy outcomes.

Qualifications

• Experience with regulatory compliance and documentation processes is advantageous.
• Proven ability to learn new systems quickly and adapt to processes.
• Experience in administration, customer service, or process-driven environments is desirable.

Responsibilities

• Input new instructions into CRM, ensuring photos, floor plans, and EPCs are documented.
• Create and amend property descriptions to maximise marketing appeal and accuracy.
• Obtain AML documentation and land registry proof for new instructions.
• Issue Terms & Conditions for landlord signature and follow up.
• Instruct photographers and maintain property listings on major portals.
• Coordinate with negotiators to gather missing documents and manage references.
• Track tenancy reference processes, signing, and right-to-rent documentation.
• Review and issue deal paperwork, including licenses, invoices, and tenancy agreements.
• Manage compliance documentation (EPC, EICR, Gas Safety) and inspections.

Skills

Attention to detail

Organisational skills

Communication skills

Regulatory compliance

Microsoft Office

Property management systems

Job description

Jones Lang LaSalle Incorporated in London is seeking a Tenancy Manager to oversee lettings administration from instruction to completion, ensuring compliance and high service standards in a fast-paced environment.

You will manage CRM inputs, AML checks, landlord documents, marketing listings, compliance checks, and deal paperwork, coordinating with negotiators and accounts to deliver accurate tenancy outcomes.