Temporary Staffing Assistant

Frimley Health NHS Foundation Trust; Ascot; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Development opportunities

Job summary

Frimley Health NHS Foundation Trust in Ascot is seeking a Temporary Staffing Assistant to support the Temporary Staffing Service in a fast-paced NHS environment. The role is a 12-month fixed-term contract with potential to become permanent, hours 37.5 per week, covering 7 days a week with a rotational pattern and weekend shifts.

You will liaise with bank and agency staff, departments and external providers, advertise and fill shifts, process bookings, maintain records, handle pay queries, and

Qualifications

• Good general education (5 GCSEs at C or above) or equivalent.
• ECDL or Microsoft Office Specialist qualification, or equivalent.
• Certificate in HR Practice (CHRP / CPP) or equivalent experience.
• Experience of working in an office environment / administrative role.
• Experience of working in a customer service environment.
• Experience supporting recruitment or onboarding processes.
• Experience using electronic rostering or staff scheduling systems (e.g., HealthRoster, Allocate).

Responsibilities

• Excellent telephone manner and good interpersonal skills.
• Liaising with external agencies via phone and email to source suitable staff to help cover shortages across the Trust.
• To deploy temporary staff through the bank staff management system into available shifts in accordance with their deployment permissions, ensuring that policies regarding working hours are adhered to.
• To ensure the receipt of all compliance checklists and associated information in relation to agency workers.
• Answering various email and telephone queries.
• Keeping spreadsheets up to date.
• Utilising a computer-based system to fill and amend shift.
• Speaking with managers on a daily basis regarding their requirement.

Skills

Admin skills

Communication

Attention to detail

Team player

Rostering systems

Education

GCSEs

Office qualification

HR Practice (CHRP/CPP)

Tools

HealthRoster

Allocate

Microsoft Office

Job description

Main area Human Resources Grade Band 3 Contract 12 months (Fixed Term) Hours Full time - 37.5 hours per week (7 days a week, Rotational Shift Pattern across team - 8.00am – 8.00pm Monday – Friday and 8.00am – 4.00pm Saturday and Sunday.) Job ref 151-SF8-B

Site Greenwood Offices Town Ascot Salary £27,106 - £28,850 per annum inc HCAS Salary period Yearly Closing 11/11/2026 23:59

Job overview

Join Our Team and Help Keep Our Hospitals Running Smoothly
This is a great opportunity to be part of a friendly and fast-paced team that plays a key role in making sure our hospitals are safely and efficiently staffed. We're looking for a Temporary Staffing Assistant to support the vital work of our Temporary Staffing Service. This role is a 12-month fixed-term contract with potential to become permanent.

What You’ll Be Doing

As a Temporary Staffing Assistant, you’ll:

• Act as a main point of contact for bank and agency staff, departments, and external providers.
• Advertise and fill vacant shifts using bank staff to reduce agency reliance.
• Process bookings accurately to ensure safe shift coverage.
• Maintain accurate records of staff availability, compliance, and shift details.
• Manage queries about shifts and pay, providing clear guidance and support.
• Support with agency invoices, recruitment tracking, and onboarding admin.

What We’re Looking For

We’d love to hear from you if you have:

• Strong admin and communication skills, ideally within a busy office or NHS setting.
• Confidence using IT systems and updating data accurately.
• Great attention to detail and a team-focused approach.

Our service runs 7 days a week. Hours include weekends/bank holidays with staggered start and finish times. Late shifts and weekends are mostly remote working (8am-8pm Monday to Friday and 8am-4pm on weekends and bank holidays).

Previous applicants need not apply.

Main duties of the job

The role will include the following:

• Excellent telephone manner and good interpersonal skills
• Liaising with external agencies via phone and email to source suitable staff to help cover shortages across the Trust
• To deploy temporary staff through the bank staff management system into available shifts in accordance with their deployment permissions, ensuring that policies regarding working hours are adhered to.
• To ensure the receipt of all compliance checklists and associated information in relation to agency workers
• Answering various email and telephone queries
• Keeping spreadsheets up to date
• Utilising a computer-based system to fill and amend shift
• Speaking with managers on a daily basis regarding their requirement

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Detailed job description and main responsibilities

Please see attached Job Description for a comprehensive list of role specific duties and responsibilities.

Person specification

Qualifications

• Good general education (5 GCSEs at C or above) or equivalent
• ECDL or Microsoft Office Specialist qualification, or equivalent
• Certificate in HR Practice (CHRP / CPP) or equivalent experience

Experience

• Experience of working in an office environment / administrative role
• Experience of working in a customer service environment
• Experience supporting recruitment or onboarding processes
• Experience using electronic rostering or staff scheduling systems (e.g., HealthRoster, Allocate)

Skills & Knowledge

• Accuracy and attention to detail
• Excellent communication skills – written and verbal
• Knowledge of temporary staffing processes or workforce systems

Employer certification / accreditation badges

Application numbers

This vacancy may close early if it receives a high number of applications. We would advise that you complete and submit your application in good time to avoid disappointment.