Senior Customer Service Advisor - Revenues & Benefits

ESSENTIAL EMPLOYMENT LTD; Enfield; Vor Ort; GBP 22.000 - 31.000; Vollzeit

Zusammenfassung

ESSENTIAL EMPLOYMENT LTD in Enfield is seeking a Senior Customer Service Advisor - Revenues & Benefits on a temporary basis. You will be the first point of contact for customers, delivering a professional, customer-focused service across telephone and webchat, with a strong focus on accuracy and empathy.

You will provide specialist advice on Council Tax, Council Tax Support and Housing Benefit enquiries, resolving complex billing and recovery issues.

Qualifikationen

• Strong communication and problem-solving skills.
• Experience handling Council Tax, Council Tax Support or Housing Benefit enquiries is preferred.

Aufgaben

• Be first point of contact for customers across telephone and webchat.
• Provide specialist advice on Council Tax and Housing Benefit issues and resolve complex billing and recovery queries.
• Navigate Civica Open Revenues and D360 systems confidently.
• Promote self-service options and ensure high-quality customer service.
• All roles subject to pre-employment checks.

Jobbeschreibung

Senior Customer Service Advisor - Revenues & Benefits needed in Enfield

This is a temporary role and the rate is £18.92ph PAYE

The reference number is: RQ1795719

The successful candidate will be the first point of contact for customers, delivering a professional, customer-focused service across telephone and webchat channels. They will provide specialist advice and support on a full range of Council Tax, Council Tax Support and Housing Benefit enquiries, using their expertise to resolve complex billing, collection and recovery issues efficiently and accurately.

The role requires excellent communication and problem-solving skills, with the ability to help customers resolve issues at the first point of contact whilst promoting and supporting self-service options. The successful candidate will be confident navigating systems such as Civica Open Revenues and D360, capable of handling sensitive customer enquiries, and committed to providing a high standard of service. They will demonstrate a positive and proactive approach, a strong understanding of relevant legislation and policies, and a genuine willingness to go the extra mile to meet customers' needs.

All our roles may be subject to pre-employment checks including references so please be prepared.