Senior Customer Service Advisor – Revenues & Benefits

Essential Employment; Enfield; On-site; GBP 22,000 - 31,000; Full time

Job summary

Essential Employment is seeking a Senior Customer Service Advisor in Enfield to handle Revenues & Benefits on a temporary basis. The role is the first point of contact for customers across telephone and webchat, providing specialist advice on Council Tax, Council Tax Support and Housing Benefit.

You will use Civica Open Revenues and D360 to resolve complex billing and recovery issues, ensuring high service standards and encouraging self-service options.

Qualifications

• Experience handling Council Tax, Council Tax Support and Housing Benefit enquiries.
• Ability to resolve complex billing and recovery issues efficiently.
• Strong communication and problem-solving skills.

Responsibilities

• Be the first point of contact for customers via telephone and webchat.
• Provide specialist advice on revenues and benefits matters.
• Navigate Civica Open Revenues and D360 to resolve issues and promote self-service options.

Skills

Excellent communication

Problem solving

Customer service mindset

Tools

Civica Open Revenues

D360

Job description

Senior Customer Service Advisor – Revenues & Benefits needed in Enfield

This is a temporary role and the rate is £18.92ph PAYE

The reference number is: RQ1795719

The successful candidate will be the first point of contact for customers, delivering a professional, customer-focused service across telephone and webchat channels. They will provide specialist advice and support on a full range of Council Tax, Council Tax Support and Housing Benefit enquiries, using their expertise to resolve complex billing, collection and recovery issues efficiently and accurately.

The role requires excellent communication and problem-solving skills, with the ability to help customers resolve issues at the first point of contact whilst promoting and supporting self-service options. The successful candidate will be confident navigating systems such as Civica Open Revenues and D360, capable of handling sensitive customer enquiries, and committed to providing a high standard of service. They will demonstrate a positive and proactive approach, a strong understanding of relevant legislation and policies, and a genuine willingness to go the extra mile to meet customers’ needs.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.