Temporary Receptionist

NHS; London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading GP practice in London is looking for a part-time temporary Receptionist to work in a dynamic environment close to Hyde Park. The ideal candidate will have strong customer service skills, be organized, and demonstrate empathy while interacting with patients. Full training is provided, making this a great opportunity for motivated individuals.

Qualifications

• GCSE in English and Maths required.
• Experience in primary care preferred.
• Basic computer knowledge expected.

Responsibilities

• Politely greet patients and visitors.
• Schedule appointments and check patients in.
• Manage phone calls and face to face enquiries.

Skills

Customer service

Interpersonal skills

Organisational skills

Time management

Empathy

Education

GCSE in English

GCSE in Maths

Tools

Basic computer knowledge

Job description

This is a unique chance to join a successful and forward thinking GP Practice of 7000 patients close to Hyde park with several stations within close proximity. We are looking for a part time temporary Receptionist to work 15 hours a week over Tuesdays & Thursdays. The successful candidate will be patient focused, a good team player and flexible in their approach and preferably have experience but full training will be given.Additional hours may be needed when other receptionists are on leave. You will be working with a varied patient demographic and a supportive team.

Main duties of the job

The candidate must be enthusiastic with excellent interpersonal and customer service skills. You will have a range of patient facing and administrative tasks, so excellent organisational skills, and time management are critical. A caring, empathetic character is essential.

About us

You will be working with a varied patient demographic and a supportive team. This Practice is situated walking distance from Queens Way, Lancaster Gate , Bayswater & Paddington Station

Job responsibilities

Politely greeting patients and visitors to the surgery.Answering telephone calls and dealing with face to face enquiries.Scheduling appointments for patients.Checking patients in.Dealing with all requests in an efficient and courteous manner.Screening enquiries for the doctors and medical staff.Registering new patients at the surgery.Explaining the practice procedures to new patients.Accurately collecting information and personal details about patients.Updating the surgeries computer system with appointments and personal details.Receiving urine and blood samples and sending them off to hospital laboratories.Chasing up appointments for patients with hospitals or with other healthcare professionals.Contacting patients to pass on test results /messages to patients as instructed by cliniciansArranging prescriptions for patients.Maintaining a clean reception and waiting area to show a professional image.Opening post, scanning and forwarding it onto the relevant parties.Writing letters and correspondence on behalf of the surgery and medical staff.Opening and locking up the surgery.

Person Specification

Qualifications

• GCSE in English and Maths

Experience

• Basic Computer Knowledge
• Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceDepending upon experience